EV Installation Advisor

Please note we are not able to facilitate Visa or Relocation Sponsorship at present or in the future and therefore can only accept UK based applications from candidates who are able to commute to HQ in London, Chiswick 1-2 times per week

🌍 London, Hybrid

Salary: £30,000 - £32,888

⭐️ Our Perks

Values-driven culture – we’re really proud of our culture. 

• Personalised Learning and Development Budget
• Hybrid working hours – Each team has their own Smart Working Charter that empowers you to do your work in the best way you can
• 25 Holiday Days + your local bank holidays
• 1 Birthday day – it only happens once a year!
• 3 So Giving Days - spend these days giving back to your chosen cause
• Religious Celebrations Leave
• Mental Healthcare – Sessions with Unmind
• Enhanced Family Leave

So Energy

Who we are :

So Energy was created in 2015 because we knew energy suppliers could be better. Since then, we’ve grown rapidly but sustainably, with 300,000 customers and over 450 Energists (what we call our people). But we’re not done. We’re on the road to a net zero future, and thanks to our partnership with ESB, we’re well on the way. We’re customer-centric, tech-led, and passionate about sustainability.

We want to do the best we can for our customers, each other, and our planet, so we’ve created a workplace that's encouraging, supportive, and offers the opportunity for growth. As a company, we live by six core values that guide everything we do:

• Clear
• Honest
• Ambitious
• Inquisitive
• Caring
• Sustainable

The Role

EV Installation Advisor at SO ENERGY

As an EV Installation Advisor, you will play a key role in ensuring the successful delivery of compliant, technically sound EV chargepoint installations, while maintaining an outstanding customer experience. You will interpret survey data, engage with customers, identify installation requirements, generate quotes, and manage the entire installation journey to ensure a seamless experience from start to finish.
This role also involves close collaboration with the Propositions Team to identify and implement operational and customer journey improvements that support scalability and efficiency.
Your proven experience in interpreting data, managing customer relationships, and working with internal and external stakeholders will be critical to your success.

This role is reporting to our Head of Solar & Storage.

What you’ll be getting up to:

• Act as a key support resource for the Solar & Storage team where required, contingent on EV charge point installation volumes.

• Deliver exceptional customer service while maintaining the highest standards of quality.
• Interpret customer survey data and liaise with customers to confirm property details and installation requirements.
• Prepare and share accurate customer quotes based on survey findings.
• Create detailed installation briefs for our installer network, flagging any issues or unique site considerations.
• Submit necessary applications to Distribution Network Operators (DNOs).
• Ensure correct equipment is ordered for each installation.
• Manage customer communications via phone and email, providing expert advice and updates throughout the process.
• Oversee successful installations, resolving or escalating any issues promptly.
• Own and resolve customer and third-party queries effectively.
• Maintain accurate pricing, protect margins, and ensure installations are delivered “right first time”.
• Use CRM systems efficiently to support business performance.
• Ensure full compliance with health, safety, and regulatory standards throughout the installation process.
• Work with the Propositions Team to identify process improvements and support the development of streamlined, customer-centric journeys.

This role will be a great fit if:

• You excel in dynamic environments where innovation and adaptability are key.

• You have experience designing and managing EV chargepoint installations in domestic settings is desirable but not a requirement.
• You have strong customer focus with a proven ability to deliver excellent service.
• You can be effective under pressure, with a solutions-focused mindset.
• You have excellent project management, coordination, and problem-solving skills.
• You are highly organised and have high attention to detail.
• You have strong communication skills with a customer-first approach.
• You are comfortable with ambiguity and able to adapt quickly to evolving challenges.
• You are proficient in IT and you are confident using digital platforms and tools.

Research shows that some people are less likely to apply for a role unless they are 100% qualified. Your experience, skills and passion will set you apart so tell us about your achievements, irrespective of whether they are personal or work-related, tell us about your journey, and about what you learnt.

So, if this role excites you, don’t let our role description hold you back, get applying!

Hiring Process

1. Talent Interview - 30 minutes
2. First Stage competency based interview with Head of Solar & Storage and
   Associate Product Development Manager - 1 hour
   
   
3. Cultural fit-based interview with Head of Solar & Storage and Delivery Operations Manager - 1 hour
   

Support – If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best – please let us know so we can talk about how we can best support you and make any adjustments that may be needed.

Our Values

We look for people who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals.

Clear - The energy industry can be pretty complex so we strive to provide clear communication to our customers and colleagues

Honest - Transparency is key, Whether that's providing clear bills to our customers or trusting our staff to do the right thing.

Ambitious - All of us are ambitious about the future of So Energy and what we can contribute to it.

Inquisitive - We are also questioning the Status Quo to see if there is a better way to do things for our customers

Caring - We care about the work we are doing, our customers and our colleagues
Sustainable - As a renewable energy company we are providing sustainable products but we also care about sustainable careers. That's why learning and continuous development is so important to us.

Diversity, Equity, Inclusion & Belonging

At So Energy, we’re committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. We are a global community and we believe our unique qualities should be celebrated as they are critical to our innovation. It’s essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise. Inclusion isn’t just an initiative at So Energy. We strive to embed it not just into our values but throughout our entire culture.