Insurance Account Director

We are on a mission to become the leading force in residential property management services. The global residential property management industry is currently undergoing a digital transformation, and Odevo is at the forefront of this transformation. Our mission is to radically simplify living for families and individuals by delivering highly attractive and efficient property management services to building owners and associations as well as to residents. Our core belief is that digital technology combined with great people will play a central role in delivering a step change in how boards and residents experience property management.

What we do matters to billions of people across the world. Residential real estate is the world’s largest asset class, and buying a home is often the biggest investment a person or family will ever make. But the residential property management industry is lagging behind when it comes to customer focus and digitalisation. That is why we formed Odevo.

Leading property management companies in the Nordics, UK, and US have already joined forces to form Odevo, and over the last four years, Odevo’s revenues have grown 40-fold to become a leading international player. Our ambition is to continue to grow rapidly, both organically and by attracting additional companies to join us in existing and new markets.

We deliver our property management services with custom-developed software to simplify living and make life easier for property owners, association boards, residents, and very importantly, our own property management professionals. We make complex topics such as managing property finances and the daily maintenance of buildings easy, and we automate time-consuming everyday tasks so people can spend more time on things that they really enjoy.

We are a 7,000-employee company with a start-up mentality. We aspire to break new ground through innovation, and we actively cultivate a workplace where we can grow as individuals and have fun while achieving great things together.

To continue our ambitious growth journey, we are now looking for people who share our vision to join us on a journey that will continue to transform the property management industry on a global scale.

About the role

Odevo UK is a market leading operator in the management of residential properties across the United Kingdom. Odevo UK is made up of a network of subsidiaries and departments serving both Odevo’s property management clients, as well as external clients.

Insurance is a core element of our service offering and key to drive customer satisfaction, engagement and longevity. Odevo UK has taken the decision to create a UK Group-wide Insurance strategy and deliver it via Alexander Bonhill (ABL), the Group’s in-house Retail Insurance broker.

ABL will deliver the UK Group’s Insurance solutions, and the role of Insurance Account Director is key in supporting our UK companies deliver their Strategy.

The Insurance Account Director is a key role for ABL and will be responsible for the development and execution of ABL’s go to market insurance placement strategy of our UK Group’s growing Insurance portfolio.

Position: Insurance Account Director

Location: The convenience of working from home with the requirement to attend office meetings.

Working Hours: Monday to Friday, 09:00 – 17:00.

Salary: Not just competitive but tailored to your experience and expertise.

Contract: Permanent

Our package includes 25 days of annual leave, in addition to public holidays, private healthcare, pension contributions, a discretionary bonus, staff discounts, and more.

Key responsibilities

Policy placement & relationship management

• • Design and execution of optimal insurance placement strategy for UK companies and non-managed clients (3 rd party freeholder and developers)
  • Deliver on KPI reporting requirements for all accounts under management
  • Deliver on Alexander Bonhill’s commercial plan relating to assigned UK companies and 3 rd party clients
  • Support the development of new products and distribution channels to widen and grow Odevo’s UK insurance business and wider capabilities
  • Management of relationship with assigned UK companies
  • Management of relationship with Wholesale broker market
  • Management and effective negotiation direct with Insurance partners
  • Own end to end of the renewal process of UK companies’ insurance business including premium allocations
  • Maximise efficiencies and economies for Client’s ancillary covers (D&O/Management Liability, Legal Expenses and Engineering Insurance and Inspection)
  • Understand clients’ needs and requirements in terms of core insurance and help address with Wholesale brokers/insurers (renewal and MTA stages)
  • Oversee service delivery for all insurance queries arising from assigned portfolio
  • Own and deliver on key account performance metrics, incl. lapses and retention, new business support, customer satisfaction

  Leadership & Team development

  • Support the development of new business initiatives across core and new channels
  • Direct interaction with UK Company leaders and non-Group senior client stakeholders, MDs and PM teams acting as Insurance Liaison on feedback, requests and questions related to insurance
  • Deliver training across PM teams and stakeholders to ensure effective collaboration and growth of the Insurance portfolio
  • Be an ambassador of Alexander Bonhill’s mission and values within the business and with our partners

  Claims Data analysis & Process improvements

  • Build strong and equitable relationships with claims adjusters, insurers and brokers
  • Develop granular claims KPI’s of effective monitoring and success of insurance function
  • Drive the delivery of comprehensive claims performance data at a UK OpCo portfolio level
  • Hold monthly meetings at a Claims adjuster levels and drive a mindset of continuous improvements driven by data metrics
  • Hold Claims adjusters accountable to SLAs
  • Perform claims trend analysis across portfolios and outline recommendations for quick wins and long term improvements
  • Develop claims related processes in collaboration with brokers and Claims adjusters focused on improving customer experience and good customer outcomes
  • Own and deliver on key Claims performance metrics; incl. time to open and close claims, Claims NPS, claims related complaints
  • Devise and deliver a strategy around claims automation related functions, e.g. reduce need for on-site claims adjusters, develop FNOL forms and tech-enabled claims triage processes

  You will leverage both your business acumen and leadership skills while at the same time delivering tangible business results. This role requires great personal ownership from you and provides an excellent opportunity to make a tangible difference in a fast-growing organization.

Who you are

• Team player, able to communicate at all levels and work in a mutually supportive environment
• Flexible and agile approach, able to prioritise while juggling many different tasks
• Commercially driven and customer focused
• Welcome change and you are used to constantly seek out opportunities for improvement in processes and act on them
• Strong attention to detail, ensuring deadlines are met and accurate information is given to customers and colleagues

Experience and technical competence

Most importantly, you share our values and feel excited about our journey.

However, to succeed in this role, we are looking for a commercially astute leader with experience of developing an insurance function. You must also have:

• Qualification to degree level
• Good understanding of insurance products, dynamics and roles of the players in the insurance value chain
• Good technical writing, client-facing and communication skills
• Knowledge of the property management industry or real estate insurance market

Ready for this incredible opportunity? Explore Odevo on LinkedIn for more insights, or visit our website for a full list of current openings. To get more details or answers to your questions, reach out to our friendly talent team at 020 7702 0701 and mention the reference number "Ref #LI-BB1."

Please note that candidates must be eligible to work in the UK without restrictions, with documented evidence of eligibility required. Some benefits may become available after a qualifying period.

Join Odevo UK and take your career to the next level. Don't miss out on this exciting chance to progress your career and make a significant impact!

What we offer

• Professional growth - to work with the most talented developers in the industry.
• Modern technology - we invest in the latest technologies and tools and encourage our team members to share their ideas and take ownership of their work.
• Innovation - to work on exciting projects that push the boundaries of our industry and make a real impact.
• Commitment to quality - a dynamic and forward-thinking company that values profitable and long-term product development.

Excited?
If you are excited about being part of a successful team, apply for this position!