Carrier Relationship Manager

Job Description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Are you passionate about building strong relationships and delivering exceptional service? As a Carrier Relationship Manager at Gallagher Bassett, you’ll play a key role in managing carrier partnerships and ensuring top-notch service delivery. This is a remote-based role , giving you the flexibility to manage your own diary and work independently. You’ll also have the opportunity to travel to London for client meetings and visit other Gallagher Bassett offices.

This is a client-facing role where you’ll be the face of Gallagher Bassett to your clients, working with autonomy to elevate your personal brand while contributing to our growing business. With our ongoing acquisitions and expansion, you’ll gain exposure to a wide range of opportunities.

This role is a blend of client servicing and commercial accountability. You’ll identify opportunities for growth, cross-selling, and retention, contributing directly to our success. Acting as a trusted advisor, you’ll ensure our solutions deliver real value and foster long-term partnerships.

• Build and maintain strong relationships with key carriers, leading meetings, interactions, and audit processes.
• Identify, develop, and convert new business opportunities for claims management and related services, with a focus on the London Market.
• Collaborate with the Sales team to achieve new business growth targets across Gallagher Bassett.
• Act on cross-sell opportunities to expand client relationships and drive revenue growth.
• Ensure seamless communication and delivery between operational teams and clients.
• Lead pricing and performance discussions, escalating to the Client Services Director when necessary.
• Represent Gallagher Bassett externally, maintaining a strong market presence through networking and social media engagement.
• Maintain accurate client documentation and ensure data integrity within Salesforce.
• Stay informed on market trends, legal developments, and competitor insights to support strategic decision-making.
• Drive cross-functional collaboration and contribute to innovation and process improvement projects.
• Ensure compliance and audit readiness across all client documentation and processes.

• You have experience in a similar role, ideally within insurance or claims management, with a client-facing or claims operations background.
• You have a strong work ethic, with a dedication to high-quality work and exceptional attention to detail.
• You’re highly organised, with the ability to manage workloads and prioritise tasks effectively.
• You can work independently and also a key team player.
• You have a strong analytical mindset and advanced Excel skills.
• Ideally, you hold insurance qualifications to DIP CII level or are willing to progress further.
• You have a detailed understanding of Client Relationship Management.
• Eligible to work in the UK.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with [email protected] . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.