British Sign Language Services Manager

Job Description

BSL Services Manager Location: Remote, working from home, with occasional travel to London (less than once a month) Job Type: Permanent Lead the Growth of Deaf Accessibility & BSL Services Are you a commercially minded professional with experience in BSL services, Deaf accessibility, and business development ideally within the language services sector? Are you experienced at the development of client relationships, identifying new business opportunities and can help grow a specialist service? We're seeking a BSL Services Manager to drive the development and commercial growth of our clients British Sign Language (BSL) and Deaf accessibility services. This is an exciting opportunity to join the organisation at a formative stage, helping shape strategy, develop new business and establish a strong market presence. Working across the public, private and third sectors, you will combine specialist knowledge with commercial awareness to develop client relationships, support tenders and proposals, and deliver sustainable growth. Working closely with commercial, operational, recruitment and quality teams, you will help develop effective service solutions while ensuring professional standards and the needs of Deaf people remain central to our approach. Key Responsibilities Business Development & Commercial Growth Identify and develop new business opportunities across the public, private and third sectors. Build relationships with prospective and existing clients to generate new business and expand existing accounts. Contribute to commercial growth strategies, tenders, proposals, presentations and client pitches. Identify opportunities to develop new services, strengthen our market position and increase revenue. Support service proposition development, pricing and marketing activities. Monitor market trends and client requirements to identify opportunities for growth. Client Relationships & Service Delivery Act as the subject matter expert for BSL and Deaf accessibility services, supporting clients from initial enquiry through to ongoing service development. Build relationships with key stakeholders, procurement teams and decision-makers. Identify client needs and recommend tailored accessibility and communication solutions. Support client reviews, improve retention and identify opportunities for additional business. Help coordinate BSL interpreting requests, ensuring suitably qualified professionals meet client requirements. Work with operational teams to improve service delivery, efficiency and the client experience. Quality & Professional Standards Support the assessment, onboarding and quality assurance of BSL interpreters and accessibility professionals. Ensure services meet appropriate professional standards, qualifications and client requirements. Maintain knowledge of BSL qualifications, NRCPD registration requirements and industry best practice. Identify service improvements and ensure commercial growth is supported by appropriate quality controls and delivery capacity. Deaf Community & Internal Collaboration Build relationships with Deaf organisations, BSL professionals and community stakeholders. Ensure service development reflects the needs and experiences of Deaf people and BSL users. Represent the organisation within the Deaf community and wider accessibility sector. Share market intelligence and client feedback with internal teams to inform business strategy. Collaborate across commercial, operational, recruitment and quality functions to support growth and continuous improvement. About You You will combine specialist knowledge of BSL and Deaf accessibility with commercial drive, excellent relationship-building skills and an entrepreneurial approach. Ideally, you will bring: Experience in BSL services, Deaf accessibility, interpreting, language services or a related environment. Strong working knowledge of BSL, Deaf culture and the communication needs of Deaf people. Experience in business development, account management or commercial service development, ideally within the public sector. The ability to identify opportunities, develop client solutions and support revenue growth. Experience contributing to tenders, proposals and procurement processes. Strong communication and stakeholder management skills, including confidence engaging with senior decision-makers. Commercial awareness, including pricing, service delivery costs and sustainable growth. Excellent organisational skills and the ability to balance commercial and operational priorities. A collaborative approach and commitment to delivering high-quality, inclusive services. Desirable Experience & Qualifications BSL Level 3 or higher, or equivalent practical professional experience. Experience within a Language Service Provider (LSP) or similar organisation. Experience supporting networks of BSL interpreters or accessibility professionals. Knowledge of NRCPD registration and professional interpreting standards. A track record of business development, winning clients or growing accounts. Experience with public sector tenders, procurement or framework agreements. An established network within the Deaf community or accessibility sector. Knowledge of the Equality Act 2010 and accessibility best practice. The Opportunity This newly created position is pivotal to the organisation's future growth. You will have the opportunity to help build a specialist service from an early stage, influence commercial strategy, develop client partnerships and establish the organisation's position within the Deaf accessibility and BSL market. If you combine BSL, Deaf accessibility and business development expertise with commercial ambition coupled with a passion for business development, this is an opportunity to make a meaningful impact while helping build a growing service. TPBN1_UKTJ