Guest Relations Manager £11 per hour (Hiring Immediately)
Company Description
Job Description
As a Guest Relations Manager your role is to be the main point of contact for VIP & regular guests throughout their stay with us. You will also;
- Ensure hotel departments are fully briefed on specific guest requirements at all times;
- Serve as a point of contact for long-stay guests ensuring they have an exceptional experience;
- Manage and resolve any guest issues in a creative and exceptional way;
- Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate;
- Create wondrous moments for guests by arranging a variety of recognition options, amenities and special events;
- Act in accordance with policies and procedures when working with front of house equipment and property management systems;
- Assist the Reception team as well as other departments, as necessary;
- Act as the hotel Duty Manager and comply with hotel security, fire regulations and all health and safety legislation
Key Requirements:
We are looking for a positive, pro-active individual who can understand and adapt to guests changing needs.You must have the ability to engage and connect with guests, with a creative, forward thinking approach.In addition to this you will be able to demonstrate that you have:
- Excellent command of spoken and written English and a high level of IT proficiency;
- A professional appearance and manner;
- Previous supervisory experience in a customer service role;
- Excellent leadership, interpersonal and communication skills
- Problem solving skills and a true commitment to delivering a high level of customer service;
- Flexibility to respond to a variety of different work situations;
- The ability to work a variety of shifts, currently a 4 on 4 off shift pattern
Qualifications
Additional Information
Recommended Jobs
Associate Director, Client Services - IQVIA Medical Communications
IQVIA Medical Communications is seeking an Associate Director, Client Services to drive growth, quality and customer relationships across account(s) in our global business. Who We Are IQVIA …
Permanent Emergency Veterinary Surgeon Vacancies
JOB OVERVIEW Job Title: Emergency Veterinary Surgeon – Romford Location: Romford Employment Type: Permanent Salary: £50000 – £80000 per year depending on experience. About the R…
FULL TIME - Dental Hygienist - Beckenham - INDEED
JOB OVERVIEW Job Title: Dental Hygienist – Beckenham Location: Beckenham Employment Type: Full-Time Salary: £32,000 – £42,000 per year (depending on experience) About the Role We…
Employment Tax Manager - Top 10 Firm
Job Details Employment Tax Manager Top 10 Accountancy Firm | London | £80,000 + Car Allowance, Bonus & Excellent Benefits London / Hybrid Ready to take your Employment Tax career to the n…
Senior Quantity Surveyor (Hiring Immediately)
Company Description Jobs for Humanity is collaborating with Kier to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: Kier Jo…
Principal Piping Engineer
The Piping Engineer will be working as part of a multi-disciplinary engineering team within the Approval Authority, the primary purpose of the role is to directly support current operations and futur…
Compensation Manager
Compensation Manager Contract: Full-time, permanent Team: Corporate – Total Rewards Office Location: London, Sheffield or Dublin The role We are looking for a Compensation Manager…
SUPPLY PLANNING MANAGER | 3906 (City of London)
Manpower is currently seeking an interim Supply Planning Manager to work with our global FMCG client, Elida Beauty, renowned for brands such as TIGI, VO5, Toni & Guy, and Brylcreem, and become an …
Risk Manager (Hiring Immediately)
Company Description Job Description We are recruiting a Risk Manager for one of a well-established global Civil Engineering contractor, The Risk Manager implements processes to identify, contro…
Senior Highway Design Engineer - Paddington, Greater London
Senior Highway Design Engineer - Paddington, Greater London FM Conway is seeking a talented and motivated Senior Highway Design Engineer to join our dynamic Consultancy team. As a Senior Highway …