Senior Client Director
- Own and nurture high-impact client relationships, ensuring alignment with service commitments and long-term objectives.
- Lead the delivery of day-to-day services of Pension Administration teams, driving performance against a defined set of KPIs.
- Identify opportunities for commercial growth and work closely with the Client Portfolio Owner to deliver revenue and contribution growth across your accounts.
- Collaborate with Operations Directors to implement operational improvement plans that boost efficiency and enhance client value.
- Ensure client work is compliant, controlled, and in line with internal policies and external regulatory expectations.
- Strengthen client trust and engagement, with a relentless focus on retention and satisfaction.
- Manage cost control, contribute to commercial planning, and support audit and financial reporting processes.
- Act as the commercial lead for clients, delivering creative, value-adding financial and contractual solutions. If you thrive in a dynamic, fast-paced environment where you can combine strategic thinking with hands-on leadership, we could have the perfect next role for you. Joining us as Senior Client Director, you will play a pivotal role in the success of current and future client partnerships within the Scotland Portfolio. You will champion service excellence, drive commercial growth and safeguard member satisfaction.,
- Deep understanding of defined benefit (DB) pensions and the complexities of scheme administration.
- A proven background in client-facing roles within third-party administration environments - you may have an operational background with some client facing responsibility looking to build on this in your next role
- Strong operational and commercial acumen, with a track record of delivering against financial and performance targets.
- Excellent leadership, stakeholder management, and communication skills.
- A proactive, solutions-driven mindset and a desire to make a meaningful impact.
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