Account Executive

We’re looking for an Account Executive with a proactive, can-do attitude to join the team working on one of our largest and most high-profile accounts – Post Office.

This is a fantastic opportunity to grow your career within an established full-service creative agency, playing a key role in delivering integrated, impactful campaigns across a broad range of projects.

Working within a highly talented and collaborative team, you’ll play an important role helping to deliver high-quality creative and marketing campaigns from brief through to completion. Working closely with clients and internal teams, you’ll support the coordination of projects, assist in the administration of creative and studio workflows, maintain accurate reporting, documentation, and financial processes, and help ensure work is delivered on time, on brief and to the highest standard.

This role offers a strong foundation for progression within account management and is an exciting opportunity for someone who thrives in a fast-paced environment and enjoys building strong partnerships both internally and externally.

The role is hybrid with a London office base (minimum 3 days/week), but we’re open to discussing individual flexibility needs.

About krow

krow is a full-service creative agency and part of The MISSION Group Plc. We create ideas that drive immediate and lasting impact, combining brand strategy, creativity and performance to help ambitious organisations grow.

We deliver integrated campaigns across brand, advertising, digital, social, CRM and customer engagement for clients ranging from big established retailers to challenger brands and charities – giving our team the opportunity to create work that delivers commercial growth while making big positive impacts. We pride ourselves on a diverse, open and sleeves-rolled-up culture where everyone has a voice.

About Post Office

Post Office is krow’s largest and most high-profile account, placing us at the centre of one of the UK’s most recognised and trusted brands. As lead creative agency, we drive the brand’s strategy, creative vision and end-toend production across owned and paid channels including advertising, social, digital, in-branch, customer experience, web and email communications. It’s a broad, fast-moving remit with real scale, impact and visibility.

Key responsibilities

• Assist in the administration of workflows managed through JIRA project management platform, ensuring accurate workflows, timely updates and efficient issue resolution

• Provide administrative support within Ziflow review platform, ensuring correct review and approval flows

• Respond to client requests, scheduling and monitoring resource allocations and respective budgets

• Collaborate with internal teams to improve workflows, optimise processes, and standardise operational practices

• Support reporting, audits and analysis by delivering regular performance and reports, including workflow insights and recommendations for improvement

• Support the end-to-end delivery of campaigns and projects from client brief through to final asset delivery

• Assist in the development of clear and inspiring creative briefs for internal teams

• Coordinate with Creative, Studio, Production, Digital and other specialist teams to ensure work progresses smoothly and deadlines are met

• Develop and maintain accurate timing plans and project documentation

• Monitor project progress and proactively flag risks or delays

• Maintain clear and professional communication between clients and internal teams

• Build strong working relationships with clients, responding promptly and professionally to requests

• Prepare agendas, status reports, contact reports and meeting notes

• Organise and support client meetings and presentations

• Assist with budget tracking, purchase orders, invoicing and financial administration

• Accurately complete timesheets and maintain job management systems

• Conduct research into client sectors, markets and competitors where required

• Support the preparation of client reports and campaign performance summaries

• Contribute positively to team meetings and wider agency initiatives

Skills and experience

• Experience working within a creative or studio project delivery team or marketing agency

• Confident communicator with excellent written and verbal communication skills

• Highly organised with exceptional attention to detail, with experience maintaining project documentation,

• trackers, and delivery processes

• Tech-literate with experience running projects using digital delivery platforms such as JIRA or Ziflow

• Proficiency in data analysis and reporting

• Strong interpersonal skills

• Collaborative team player who contributes to team culture

• Proactive, solution-focused mindset

• Understanding of omni-channel marketing including broadcast and digital/social delivery

• Proficient in Microsoft Office

• Commitment to ongoing learning and development

What We Offer

We’re big believers in doing great work and living a great life. That’s why we’ve put together a benefits package that supports your health, happiness and hustle, inside and outside of work.

• 25 days’ holiday, increasing to 29 after two years’ service, plus Bank Holidays

• Company pension scheme, with enhanced Employer contributions after 1 years’ service

• Medical Cash Plan – including employee assist programme, contributions to dental, optical, physio etc.

• Employee Discount Scheme – an online platform for all staff offering a variety of discounts at various shopping outlets, gyms etc

• Electric Car Purchase Scheme, via Salary Sacrifice

• Outstanding training and progression, including access to LinkedIn Learning and The Mission Group Learning Management System

• Employee referral scheme

• Regular staff social events

• Company Christmas closure

• Long service awards

• Cycle To Work scheme

• Mission Share Scheme .

Inclusion Matters

At krow we believe the best ideas come from diverse perspectives and that culture only thrives when everyone has the space to show up as themselves. We're committed to building an environment that’s welcoming, respectful and genuinely inclusive for all.

We’re proud to be a Disability Confident Committed (Level 1) Employer. That means we’ve pledged to make our recruitment process accessible and inclusive, promote our roles widely, and offer interviews to disabled applicants who meet the minimum criteria. We also anticipate and provide reasonable adjustments where needed because supporting every candidate matters.

If you need any adjustments to take part in the process, just let us know. We are here to help.

Also a Part Of...

You’ll also be part of MISSION — a collective of Agencies dedicated to helping clients thrive.
Over 900 people, 24 locations, 3 continents, and 1 big difference.

#LI-Hybrid