Operations Team Leader

We’re Hiring: Operations Team Leader

Permanent, Full Time Hours + weekend on call every 8-10 weeks

Hybrid with 2 days a week in our London office

£35,000-£40,000 + up to 15% annual bonus

Do you enjoy leading and supporting teams to achieve targets? We're looking for a Operations Team Leader to support our team in booking shifts and managing relationships with healthcare workers for our insourcing contracts within the NHS.

Acacium Group are a leading global healthcare delivery partner and we are hiring a Operations Team Leader . Part of Acacium Group, Xyla's clinical care team work with over 80 NHS trusts to deliver a range of clinical services in hospitals, the community or virtually. Our services include diagnostic, acute and virtual services – all of which are designed and delivered by senior NHS consultants and operational staff who ensure that national clinical guidelines and operational best practice guidance are met.

About the Role

In this role, you will:

• Provide daily guidance, coaching, and support to the Resourcing and Booking team, ensuring the team is clear on priorities and working cohesively.

• Help streamline processes to improve the candidate journey for clinical staff, including communication and resourcing workflows.

• Coordinate timesheet processing across clinical operations, ensuring accuracy and timely payments.

• Assisting with the preparation of regular commercial performance reports and trend analysis for senior leadership.

• Help maintain high‑quality communication with the clinical workforce across all channels.

This is a role where your leadership skills will make a real difference.

What You’ll Bring

We don’t expect perfection. If most of this sounds like you, we’d love to hear from you:

• Excellent relationship building skills.

• A pro-active, solutions focused approach.

• Strong analytical skills.

Why Join Us?

• Your work will directly shape decisions that improve our services.

• You’ll help us maximise value by ensuring data quality.

• You’ll be part of a supportive team where new ideas are welcomed.

• You’ll have opportunities to learn, grow, and develop your skills.

✨ Your Benefits

• Pensions scheme, free mortgage broker service & life assurance

• Wellbeing Benefits. Employee Assistance Programme. Digital Health & Wellbeing App. Mental, Social, Physical & Financial Workshops

• Recognition Benefits. Long Service awards, Exceptional performance awards & Increasing holiday allowance

• Discounts. Shopping, lifestyle & cinema discounts

Experience We’re Looking For

• Team management experience with the ability to delegate workload and motivate teams to achieve targets.

• A background in operations or workforce management.

• Bonus (but not required): Healthcare experience

If you don’t meet every requirement but believe you’d be a strong fit, please apply anyway, we value diverse experiences.

Inclusion & Accessibility

We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First . We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.

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