Repairs Team Leader
Repairs Team Leader - London Borough of Tower Hamlets ?? Location: London? Contract: 12 months?? Rate: £350 per day (Umbrella)
The London Borough of Tower Hamlets is seeking an experienced Repairs Team Leader to join our Housing Repairs Service on a 12-month contract. This is a fantastic opportunity to take on a leadership role within a busy and dynamic team, helping us to deliver an excellent, customer-focused repairs service to residents.
Key Responsibilities-
Lead, motivate, and support a team of repairs operatives and coordinators to ensure timely and effective service delivery.
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Monitor and manage day-to-day repairs operations, ensuring work is completed to the highest standard and within agreed timescales.
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Act as the first point of escalation for complex repair issues and customer queries.
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Ensure compliance with health & safety regulations, council policies, and industry standards.
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Use performance data and reporting tools to drive service improvements.
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Work closely with contractors, stakeholders, and residents to maintain positive working relationships and high levels of satisfaction.
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Proven track record in managing or supervising a repairs/maintenance team within social housing or a similar environment.
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Strong knowledge of housing repairs, maintenance processes, and health & safety legislation.
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Excellent leadership, communication, and problem-solving skills.
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Ability to work under pressure, prioritise workloads, and meet deadlines.
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IT literate, with experience using housing management or repairs systems.
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Opportunity to make a real difference to residents in one of London's most diverse boroughs.
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A supportive and collaborative working environment.
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Competitive daily rate and flexible working arrangements.
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