Gate and Accreditation Operations Manager

Responsible for the creation, implementation and management of the onsite accreditation system for 6000+ staff over a 6 weeklong event.

Responsible for managing a team of gate supervisors responsible for ensuring the smooth running of the public gates.

Key Responsibilities and Accountabilities

Accreditation

• Responsible for the creation, implementation and management of the onsite accreditation system for 6000+ staff over a 6 weeklong event.
• Manage and motivate a team of accreditation staff in printing, distributing and answering accreditation enquiries, for a large number of staff within a short time frame
• To manage the day-to-day onsite running of the accreditation system and undertake all required administration to ensure accreditation supports the events safety and operational requirements.
• Working with the Operations team, update and produce associated documents for the accreditation system including staff handbooks

Gate Management

• To manage the day-to-day onsite running of the public gates.
• To line manage a team of Gate Supervisors of public facing gates.
• Forge relationships with key stakeholders both internal and external to facilitate a successful accreditation process.
• Create and implement a strong communication plan informing contractors and staff on the accreditation process pre-event and during event.
• Support the Senior Safety Operations manager in planning provisions of welfare facilities for gate management staff, ticketing staff and accreditation staff.
• Support the Senior Safety Operations manager and Production Director in designing gate infrastructure
• Support the Senior Safety Operations manager and Event Director in reviewing and planning for signage and way finding

Unusual Challenges or Circumstances e.g. shift(s)/ unsocial hours/ travel etc

• Regular evening and weekend work during the winter period
• Office based from start – 24th October, at least 3 days per week Tuesday - Thursday
• Onsite at Hyde Park from 24th October 2022 – 13th January 2023. 2 days off a week. Hours vary.
• Outside of event travel there will be a requirement to travel for meetings as part of the role.

Key Results Areas

• Delivering a smooth and user-friendly accreditation system,
• Strong relationships with major contractors
• Stakeholders buy in in regards to the accreditation system
• Staff management and positive feedback from staff

Your Career at IMG

IMG is highly invested in the career development of its employees. If successful in your role, it should provide you with a stepping stone to the next stage and beyond. Examples of roles that people previously advanced to from the role or the level of this position are Operations Manager. It is important to note that while most people look at the position of their line manager as the next step, there is significant opportunity for cross-promotion across the many different divisions of the company. This is possible because of the vast scope of our company and will be strongly encouraged.

As a valued employee you will have access to development tools including the Mentoring scheme to support your career and personal development with IMG.

Requirements

Knowledge and Experience

• Experience of working in production in ticketed outdoor/greenfield events
• Experience of working with freelancers, contractors, suppliers is highly desirable
• Experience of managing an event accreditation system.
• Experience of managing a team.
• Experience in crowd flows and queue management

 Skills & Abilities (Personal and Professional)

• A good humoured, enthusiastic, and positive leader who can motivate a team in difficult conditions.
• Working knowledge of MS Office software, including Word, Excel, Outlook and PowerPoint.
• Strong verbal and written communication skills
• Ability to build long lasting working relationships with internal and external stakeholders.
• Ability to self-direct and motivate and work with minimal supervision
• A strong team player that is flexible dependent on business demand
• Excellent time management skills, ability to work calmly under pressure whilst meeting deadlines
• Strong organisational skills with the ability to multitask and prioritise in a dynamic working environment
• An effective leader with strong people management skills and ability to excel in a fast-paced environment when handling contractors onsite.
• Ability to be commercially aware and solutions focused
• A strong confident negotiator who is creative and resourceful

Qualifications and Training

• Educated to A Level, Degree or equivalent
• A holder of IOSH Managing Safety or equivalent is desirable
• Level 5 diploma and crowd management is desirable