IT Operations Analyst

LMAX Group is a FinTech company that designs, develops, builds and runs leading edge financial exchanges in major financial centres around the world, specializing in fiat and crypto currencies.

We want an energetic person to join our new Infrastructure and Operations Team. The team is part of the wider Technical Operations function, which consists of Systems, Networks, Security, and Corporate support specialists. Together, the TechOps teams look after LMAX’s on-premises and cloud infrastructure.

Operations Analysts are second line support for our products and infrastructure. They take ownership of alerts and solve them, including the interaction between other teams. This role will require collaboration with different parts of the business while progressing issues to resolution. Operations Analysts also support our DC Operators and engineering teams with their on-site requirements, travelling to our data centres for installations and repairs.

This role is the first Operations Analyst position in London and presents an exciting opportunity for an engineer to contribute in a dynamic and fast-paced industry. Team members will work alongside and learn from senior engineers with different specializations. The position offers access to a broad range of engineering disciplines, allowing people to shape their career growth in many potential directions.

The role operates on a hybrid model, with an expectation of four days per week at our Shepherd's Bush headquarters to foster collaboration and team connection

What you and the team will be doing

• Business As Usual support and resolution of incidents.

• Provisioning physical, virtual and cloud infrastructure for a wide variety of requirements.

• Hardware upgrades and data centre installations.

• Pair working with Systems, Networks, and Security Specialists.

• Monitoring systems to proactively prevent issues arising.

• Puppet development and testing in a continuous deployment process.

• Automation that increases the efficiency of the team.

• Infrequent support for Windows desktop and server environments.

Requirements

This should describe you

• You are a technology enthusiast, with past experience in operational support.

• You have a methodical approach to problem solving, you can follow technical procedures and contribute improvements back to them.

• You are interested in how things work, you like to build things, or experiment with technology.

You will have these key skills

• Some exposure to Linux - administering systems and diagnosing problems on the command line.

• Incident management using ITIL-like frameworks and tooling (eg: ServiceNow).

• A basic understanding of networking fundamentals (eg: TCP/IP, VLANs, routing).

You will bring some of these skills, but more importantly you're interested in learning these things:

• Hardware & physical infrastructure.

• Data-driven monitoring and observability (Grafana, InfluxDB, Prometheus, Elastic).

• Exposure to configuration management (Puppet, Ansible, Terraform).

• Some exposure to scripting (Bash, Python).

• Supporting CI/CD delivery pipelines (GitLab, GitHub).

Benefits

• 25 days of holiday
• Bonus
• Pension contribution

• Private medical, dental, and vision coverage
• Life assurance
• Critical illness cover
• Wellness contribution program with access to ClassPass
• Plumm Platform
• Five volunteering days
• Give as You Earn initiative
• Learning and development programs
• Electric Vehicle Scheme
• Cycle to Work Scheme
• Season Ticket Loan