Loading Bay Officer/Mail Room Officer - SE1, London - England

Loading Bay Officer/Mail Room Officer - SE1, London - England,

Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and maintain a professional demeanour at all times? Can you keep a positive mindset with any challenge that comes your way?

…Apply now!

We are seeking an experienced and adaptable Loading Bay Officer/Mail Room Officer to safeguard a prominent facility in London.

The successful candidate will be an e xperienced and reliable Loading Bay Officer/Mail Room Officer with a previous background in Security and/or Logistics. Excellent Communication skills, an eye for detail, and the ability to multi-task while maintaining a calm and customer friendly presence.

We require someone who takes pride in delivering exceptional customer service, along with being computer literate. We require someone who will work on a weekly rotation with the current Loading Bay Officer when the current Mail Room Officer retires at the end of the year.

Role : Loading Bay Officer/Mail Room Officer Pay Rate: £14.75 per hour Shift Pattern: Monday to Friday Days 07:00 - 19:00. No Bank Holidays Location : SE1, London . Role Requirements: SIA License

Benefits include:

• Financial support for SIA Licensing and renewal
• Cycle to work salary sacrifice scheme
• Company Pension scheme
• Life Assurance benefits
• Employee referral scheme
• Progression, training, and development opportunities

Additional benefits we offer via our ReWard membership :

• Discounted gym membership
• Discounts at major retailers and travel suppliers
• Restaurant and Supermarket vouchers
• Cinema tickets
• Access to 24/7 free Employee Assistance programme

Must have:

• Valid SIA licence
• Good customer service and communication skills
• Proven work experience as a Loading Bay Officer and/or Mail Room Officer(min 1year)
• Excellent customer service and communication skills
• Professional attitude and appearance
• Have an ability to deliver succinct and clear verbal and written reports where necessary.
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Experience within Cooperate Security (min 1year)
• Surveillance skills and detail orientation
• 5-year checkable work history
• IT literate- Ability to operate detecting systems and emergency equipment

Main Duties:

• Act as a point of contact and information center to staff and visitors.
• Ensure all visitors and other callers to the company are given sufficient information by giving clear, concise information in person and over the phone or email.
• Report any issues to the supervisor or duty manager
• Always conduct yourself in a professional manner
• Respond to emergencies
• Deal with conflict in an appropriate manner if required
• Write up incidents to the standard expected by Management
• Carry out ID checks
• Be vigilant to the Health and Safety risks
• Work on own initiative
• Ensures that the reception area, foyer, staff area, and board room are kept clean by supervising cleaning staff members.

Who We Are:
Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally.

We seek the best talent to uphold our vision “ We look after our people; our people look after our clients. We aim to retain and attract the very best of both ”.


Why Work For Us?
Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits.

We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path.

To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.

At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.