Head of Compliance and Planned Works

Head of Compliance & Planned Works

Salary: £80,000 - £85,000

Based in Feltham, West London

Closing date: Wednesday 4 June 2025

We are working with Lampton Services, a company wholly owned by the Borough of Hounslow to deliver responsive repairs, maintenance and refurbishments to the 16,000 council homes across Hounslow. It is an exciting time to join this forward-thinking organisation which is committed to maintaining excellent customer satisfaction rates whilst generating financial return to the council.

About the role

You will lead and manage the operational areas of Compliance and Planned Works, delivering through a combination of direct labour and sub-contractors. The role involves ensuring all planned works and properties are 100% compliant, delivered through high quality, customer-focused services.

Key Responsibilities include:

• Ensure all repairs, remedial works and planned programmes comply with health and safety regulations, industry standards and relevant legislation.
• Ensure a customer-focused approach to service delivery.
• Develop, implement, and monitor compliance policies and procedures.
• Implement and monitor key performance indicators (KPIs) and ensure timely reporting.
• Conduct regular audits and inspections to identify and address compliance issues.
• Lead, motivate, challenge, support and develop the internal responsive repairs, complex repairs and empty homes teams.
• Secure and manage external sub-contractors and suppliers.
• Oversee the planning, execution and budget of maintenance and improvement projects ensuring work is of the highest standard and that projects are completed on time and budget.

Experience and Qualifications required

• HND / Degree or equivalent qualifications OR experience in a construction related subject.
• IOSH or similar H&S qualification.
• Demonstratable competent person qualification(s) for the Big 6 areas of compliance, including external audits
• P405 for asbestos as a minimum asbestos related qualification.
• Relevant experience leading multi-disciplinary teams (of 100+ people) across multiple workstreams.
• Relevant experience in social housing repairs or a similar industry sector.
• Excellent leadership, communication, and organisational skills.
• Strong IT skills and demonstrable data analytics skills.
• Demonstrable commercial acumen and experience of managing budgets in range of £10-20m.
• Proficiency in using compliance management software and tools and scheduling software.
• Customer-focused with a commitment to delivering high-quality services.
• Full UK driving licence

In return you will receive:

• Competitive salary with annual pay review
• Hybrid working
• Generous holiday allowance
• Free gym membership
• Enhanced Maternity and Paternity leave and Pension Scheme
• Staff wellbeing perks
• Cycle to work and electric car salary sacrifice scheme
• Career Growth CPD training, structured development, and leadership opportunities

Please apply with your CV and supporting statement before Wednesday 4 June 2025.