Customer Success Manager

👋 We are Attensi, a global company founded in Norway specialized in gamified simulation training. Since our inception in 2012, Attensi has grown to become a global leader in the field, with training solutions used by global brands in more than 150 countries and in 50 different languages.

We work with some of the largest professional services, insurance, consulting, hospitality, retail, and pharmaceutical brands in the world including Circle K, Starbucks, BSH, Travelers, Zurich Insurance, Oliver Wyman, PwC, Boehringer Ingelheim. Attensi is growing at an exponential pace and since securing funding from Lugard Road Capital, DX Ventures and Viking Venture, we are now focused on growing our business in new markets.

Attensi’s team now consists of more than 250 Game Changers across our offices in London, Oslo and Boston. With 75 gamechangers based in London Attensi is growing at rocket speed and with our additional funding we are now taking our commercial team to new heights. Do you want to join our journey?

Customer Success Manager

As part of continuing to develop our successful UK operations and fuel our growth, we are seeking a driven Customer Success Manager to join our existing Hypergrowth Segment. Their focus will be on strengthening our already relentless customer orientation within our most crucial and fastest growing accounts. This person will develop and grow relationships with existing large, multinational accounts ensuring the long-term success of our customer portfolio.

As a Customer Success Manager, you will delve deep to understand the key business, operational and technical challenges each customer is facing, and how Attensi’s product suite can maximize impact for them. By understanding your clients’ needs and challenges you will advise them on content roadmaps and building new content, helping them use their Attensi products in the best way possible to build long lasting partnerships which make continued use of our platform a no-brainer.

You will work to ensure successful implementation, launch and continuous use of Attensi's solutions with your clients and will develop strong operational relationships with key stakeholders to ensure they achieve value from the partnership. You will join a close-knit team of 11 CS professionals, working closely with Account Managers, Account Directors, and Product Teams on new growth opportunities for your customers.

If you have a passion for developing relationships and delivering real impact to large customers, this is a great opportunity to join a strong team in a fast growing technology business, backed by prominent investors and with fantastic products that make a real, measurable impact.

What will you do here?

The very first thing you will do once you join us, is to get to know and love our products, values, people and way of operating. We want you to get under the skin of our business and truly understand the value we provide our customers, so that you can approach your role with genuine excitement and confidence.

Beyond that, your role will largely revolve around activities such as:

• Ensuring the happiness and success of 5-10 strategic accounts.

• Developing strong relationships with Managers, Directors and C-level Executives within Learning and Development & Operations departments to understand how Attensi’s products can aid in solving some of their hardest organizational challenges.

• Mapping organizational challenges, training and development needs and co-developing solution content, creating proposals together with Account Managers & Account Directors to help drive the growth & retention of the customer.
• Analysing and interpreting data and translating that data into clear and meaningful updates that deliver insights and prove value to your accounts.

• Developing powerful evaluation meetings that demonstrate real world impact against customers goals and driving Attensi’s utilization as a key business tool and use these to inspire future content roadmaps.

• Explaining complex technology principles, hierarchies and integration set-ups to key customer stakeholders so that operational decisions can be made and executed upon.

• Translating customer business challenges for internal Attensi technical and product teams so that new features and product development occurs in step with what the market requires.

• Creating and delivering launch communication plans to ensure successful and impactful solution launches.

Who are we looking for?

We are looking for someone with drive, creativity, and motivation to create real value and change. You have an analytical approach and the ability to think at a second level on problems, challenges and opportunities. You have a solid business understanding and can put yourself in your clients’ shoes to understand how to create value for them. You are not afraid of rolling up your sleeves and getting stuck in to complicated situations and have the tenacity and resilience to drive your ideas forwards until results are achieved.

We are looking for someone smart, analytical, highly organized, commercial, empathetic, who is comfortable taking an insight-driven approach to developing relationships and delivering value for customers and for Attensi.

You are curious, love learning – and learn fast. You bring energy and engagement to work, and thrive when spending your days in a dynamic, fast-paced environment, working closely with other people and being part of a team.

The right person for our team will have:

• 5+ years of experience with customer-oriented work, in customer success or customer centric roles.

• Previous experience working in technology businesses, interacting with technology stacks and software solutions is critical.

• Previous experience working with large, multi-national clients on a significant but focused portfolio of business, owning measurable impact.

• Previous experience of working within account team structures, having regular collaboration with other functions (Support, Product, Tech) to drive customer success.

• A proven track record of supporting solution launches and engaging with senior customer stakeholders to ensure ongoing success.

What do we offer?

At Attensi you will become part of an exciting and rapidly growing scale-up that is already a global leader in its field. You get to work in an exciting environment surrounded by committed, smart and talented colleagues from a variety of backgrounds, both culturally and academically. 

You will play a central role in our largest and fastest growing team and will have very good opportunities for further development and growth in both the role and the company.

Attensi has an energetic and social working environment. And with that, we have the appreciation and understanding behind operating in a hybrid model, where we are in-person thrice weekly in our London offices near Southwark - or out meeting our clients in person, which we believe is the best way to create meaningful relationships. We work hard but also have a lot of fun. Monthly social activities like Attensi-days, sporting events, after-work drinks, get togethers, game nights and company trips to our Norwegian HQ or elsewhere, are some of the ways in which we ensure we not only work together, but also play together!

Are you a Game Changer?