Customer Collaboration Specialist

Red Bull UK is currently recruiting for a Customer Collaboration Specialist to be based in London, UK

The Customer Collaboration Specialist will be responsible for defined customer accounts. They will work in conjunction with the Customer Collaboration Team to develop the tools and processes needed to deliver best-in-class supply performance to our Key Customer accounts, using a breath of internal & external data sources & platforms. Key performance indicators will include Service Levels, Forecast Accuracy and cost. They will interact daily with both internal & external stakeholders, representing the customer within the business and the Red Bull business back to the customer.

Areas that play to your strengths

All the responsibilities we'll trust you with:

• Play an active role in developing the standards, processes and culture of the team.

  Live and breathe the RB philosophies and be active in driving forward the customer collaboration function but also the wider operations team.

• Lead the Customer Collaboration agenda with Red Bull’s key accounts, using the available data & platforms as a key foundation.

  Plan and chair monthly customer meetings (e.g., 30-60-90/JSP).

  Analysing & improving forecast accuracy.

  Collaborative Forecasting, Planning and Replenishment with customers – aligning demand between Red Bull and the Customer (base, promotions, events).

  Manage long term forecast and share knowledge and strategy with retailers to ensure this is reflected in the order management systems.

• Continuous improvement of internal and external processes in order to maximise customer inbound service levels.

  Manage end to end order processing & resolve customer delivery issues.

  Handle enquiries, complaints, and returns in line with defined service levels.

• Interact with Sales and Finance teams, supply planning and external retailer teams to contribute analysis for portfolio optimization & seasonality planning.

  Manage the forecast enrichment process at total volume and align volumes with Sales, Finance and Marketing.

  Schedule and run planning sessions with retailer to align forecasts, forecast phasing and buy in patterns.

  Analyse key performance metrics throughout the event flagging any concerns or improvements to key stakeholders.

  Work with retailers to ensure smooth exit of event and return to business as usual.

  Analyse relationship between promotional activities, new products introductions and seasonal impact on product demand to achieve accurate forecast. Share findings and suggested changes with key stakeholders to maximise planning and performance for the next activity.

EXPERIENCE

Your areas of knowledge and expertise

that matter most for this role:

• Experience of working in customer facing role(s).
• Service Minded, highly accurate, problem solver.
• Previous Supply Chain experience in FMCG (ideal not essential).
• Able to influence and drive continuous improvement.
• Quick to analyse problems to find actionable pragmatic solutions.
• Transforms data and information into meaningful insights & action.

• Travel 20-30%