Lettings Manager

We have a fantastic opportunity to join Sovereign Network Group as Lettings Manager on a full time, fixed term basis until June 2026.

You'll be based from our office in either Wembley – London or Hertford. This role will combine office and home working to ensure a positive work/life balance.

The Role

We are seeking a proactive and customer-focused Lettings Manager to lead the delivery of a high-performing lettings service across multiple localities. This role is central in delivering SNG's purpose to provide good, affordable homes that are the foundation for a better life. You'll ensure properties are let efficiently, rent loss is minimised, and customers receive a high-quality onboarding and exit experience.

You'll provide visible leadership to a team of Lettings Officers, working collaboratively with Locality, Development, and Customer Accounts teams, as well as external partners, to support sustainable communities. The role also leads on performance monitoring, data quality, and continuous service development in line with SNG's strategic objectives.

Your responsibilities will include:

• Leading the day-to-day delivery of the lettings service, ensuring homes are let efficiently and performance targets are achieved.
• Coordinating lettings activity across multiple localities, working closely with internal teams to ensure homes are ready and let appropriately.
• Building strong relationships with internal and external stakeholders, including local authorities and support agencies.
• Overseeing compliance with lettings policies, tenancy types, and legislation, ensuring data quality and safety standards are met.

What we'll need from you

• Strong knowledge of housing-related legislation and policies related to lettings, tenancy law, and compliance.
• Experience of managing and motivating operational teams in a customer-facing environment, ideally within housing or a similar public service sector.
• Demonstrated leadership skills with the ability to coach, develop, and hold team members accountable.
• Strong interpersonal and communication skills, with the ability to influence, negotiate, and maintain effective stakeholder relationships.

What we can offer you

As a member of the Lettings Team you will be part of a friendly, proactive and supportive working environment.

We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.

Some of our benefits include:

• Flexible working
• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• A chance to buy or sell holiday as part of our flexible benefits package
• A generous pension scheme matching up to 12%
• Life cover as soon as you join us
• A range of wellbeing discounts including Gym Memberships
• A wide selection of other benefits available

About us

It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 85,000 homes to over 200,000 customers investing in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.

We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities.

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.