Deputy General Manager - Emergency Care

Job overview

The post holder will be an integral part of the South East London Breast Screening Programme.

The Programme is responsible to the National Breast Screening Programme and is committed to the protocols and national standards therein. The programme is commissioned to invite well women of breast screening age for mammography screening every 3 years, resident within the Bexley, Bromley, Greenwich, Lewisham, Lambeth and Southwark Integrated Care Board.

The post holder will be required to work as a member of the administrative team for South East London Breast Screening Programme. The post holder will be involved with the invitation and results of all women attending for breast screening. The service invites around 80,000 women per year.

The duties of the post holder are in accordance within the written protocols and procedures of the NHS Breast Screening Programme.

This is a site-based role and will require regular attendance at our location. Remote or hybrid working is not applicable.

Due to the nature of the post, applicants must be female (this provision applies under the Sex Discrimination Act 1975 section 7(2) (b) in relation to GOQ)

Main duties of the job

• To be able to initiate and manage the multiple systems required to ensure the safe administration of the South East London Breast Screening Service (SELBSS), namely the National Breast Screening database (NBSS), BS-Select, Q-Pulse (Quality Management System

• Microsoft Word, Excel, Outlook, Power-point and manage PDF file

• To perform reception duties at 104 Denmark Hill screening site, which involve checking client details, previous screening images and preparation of clients for mammography screening, observing clients patient privacy in accordance with Trust regulations.

• To take rotational responsibility for the preparation of clinic prep/staff task rotas.

• Book and amend Technical Recall appointments that come through to the office.

• Booking breast screening appointments for special clients.

• Ensure all Paper-lite clinic protocols are followed.

• Provide Family History Administration support as required, namely clinic preparation/scanning and filing

• To book British Sign Language interpreters as requested by the Breast Screening London HUB

Working for our organisation

The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.

Detailed job description and main responsibilities

• To be able to initiate and manage the multiple systems required to ensure the safe administration of the South East London Breast Screening Service (SELBSS), namely the National Breast Screening database (NBSS), BS-Select, Q-Pulse (Quality Management System

• Microsoft Word, Excel, Outlook, Power-point and manage PDF files.

• To perform reception duties at 104 Denmark Hill screening site, which involve checking client details, previous screening images and preparation of clients for mammography screening, observing clients patient privacy in accordance with Trust regulations.

• To take rotational responsibility for the preparation of clinic prep/staff task rotas.

• Participate in the training of new staff ensuring best practice is shared and continual service improvement.

• Forward any relevant emails received to the London Breast Screening Administration Hub and the PACS’s team.

• Book and amend Technical Recall appointments that come through to the office.

• Booking breast screening appointments for special clients.

• Book/rebook screening appointments for adhoc clients as required.

• Ensure all Paper-lite clinic protocols are followed.

• Provide Family History Administration support as required, namely clinic preparation/scanning and filing

• Re-direct any family history, assessment calls or calls intended for either the Hub, Family History Coordinator or Breast Care.

• Action incoming post and incoming films from other screening office and update on National Breast Screening System (NBSS).

• Following set protocols - prepare and remit films and paperwork to and from other screening offices.

• To request films from Iron Mountain on ad-hoc basis.

• To check packets received from Iron Mountain storage and forward to relevant team.

• Preparation of paperwork and data sticks of screening clinics to be distributed to mobile units and clinics.

• Accurately maintain the filing system. Returning films to off-site storage when screening is completed.

• Accurate data entry of registration and clinical details of screening clients on NBSS.

• To check routine recall after assessment packets

• To extract and upload information and documents to BS Select (National Database).

• To ensure all client forms are reviewed post screening, to verify that all radiographic and radiological procedures have been correctly followed, guaranteeing that clients receive accurate results.

• To return screening packets to Deputy Service Manager if there is non-compliance, along with a completed reason form if there is a non-compliance to the Right Results Protocol, and to highlight any anomalies.

• To check results findings following film reading against the NBSS system and generate a routine recall letter to the client and a GP report to her practice. Inform the Hub once clinics have been finalised and reconciled so that they can release the result letters.

• Participate in audits as directed by the Office Manager and Office Manager Assistant.

• To undertake supervisory responsibilities when required.

• Report and chase any maintenance issues within the department

• To book British Sign Language interpreters as requested by the Breast Screening London HUB

• To assist the BSO Office Manager Assistant to ensure that office supplies and equipment are ordered as necessary and invoices are correctly processed in a timely manner

• Advise any requesting Screening Office of imaging date and accession number to facilitate an IEP request for any images done under the South East London Breast Screening Programme.

• Ensure that all Work Instructions are acknowledged on Q-pulse.

• Ensure all paperwork is scanned into the breast screening drive.

• To complete all mandatory training in line with Trust Policy.

Person specification

Essential and desirable

Essential criteria

• SE A-C grade in English and Maths or equivalent
• • ECDL or proven equivalent experience in MS packages, e-mail and internet browsers Good key board use.
• • Previous customer service experience. Clerical and reception duties coupled with the ability to liaise effectively with all levels of staff

Desirable criteria

• • Knowledge of NBSS database
• • Knowledge of EPIC

IMPORTANT

• Check your email account regularly as this is how we will communicate with you
• If you delete the job from any of your accounts, you may be prevented from accessing further communications
• To enquire about your application or inform us of any changes in your circumstances, please contact the named person on this advert
• Please provide email addresses for referees where possible
• Please review the documentation on our recruitment microsite, particularly the Trust’s criminal records checking policy
• All staff have a responsibility for safeguarding children and vulnerable adults and for ensuring they are aware of the specific duties relating to their role.
• Please note that the closing date is given as a guide. On occasion, we might close a vacancy early due to a high number of applications being received. You are advised to submit your application as early as possible to avoid disappointment.

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