Senior Product Manager (Payments)

London (Hybrid)

Permanent

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide. We deliver market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million end consumers. Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,300 lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special.

Role Purpose

As Head of Product, Payments, you will own and execute the global payments strategy overseeing internal payment systems and external partnerships to provide our consumer and B2B payment experiences, with an emphasis on seamless, secure, and scalable payment solutions across digital and physical touchpoints.

This role requires a strategic thinker and hands-on leader who can drive innovation by leveraging emerging payment technologies to ensure Collinson remains at the forefront of the payments industry.

Leading a high-performing product team, you will drive innovation, alignment with market needs, and seamless execution, leveraging data-driven decision-making, agile methodologies, and deep payments expertise to create exceptional payment experiences for our customers.

You will own and optimize Collinson’s internal payment systems while managing key external partnerships with PSPs, Acquirers, payment orchestration, fraud prevention, and observability providers. In addition, you will oversee payment risk and fraud management, ensuring regulatory compliance and enhancing payment security.

Key Responsibilities

Payments Strategy & Execution

• Define and execute a comprehensive payments strategy, balancing consumer experience, revenue optimization, and compliance.

• Own and manage Collinson’s internal payment infrastructure, ensuring seamless transaction processing.

• Oversee Consumer and B2B payment experiences, with a focus on digital wallets, mobile payments, BNPL (Buy Now, Pay Later), and subscription-based recurring payments.

• Develop and optimize omnichannel payment solutions, including POS, in-app, and web transactions.

• Stay up-to-date with payment industry advancements and trends, identifying opportunities to improve payments experiences.

• Lead cross-functional payments team to ensure successful realisation of payments strategy.

Partnerships & Integrations

• Lead sourcing and management of external partnerships with payment service providers (PSPs), acquiring banks, card networks (Visa, Mastercard, Amex), and alternative payment method (APM) providers.

• Collaborate with orchestration platforms to streamline global payment routing, retries, and conversion optimization.

• Integrate with fraud prevention providers, implementing real-time risk assessment and fraud mitigation tools.

• Work with observability partners to ensure real-time monitoring, reporting, and payment analytics for proactive issue resolution.

Payment Risk & Fraud Management

• Oversee payment security, fraud prevention, and risk mitigation strategies across all payment channels.

• Ensure compliance with PCI DSS, PSD2, Strong Customer Authentication (SCA), AML, and cross-border payment regulations.

• Optimize authorization rates while reducing fraud, chargebacks, and transaction failures.

Analytics & Optimization

• Utilize payment data and insights to optimize transaction success rates and reduce costs.

• Develop A/B testing frameworks for payment flows, improving conversion rates and user experience.

• Stay ahead of emerging payment trends, fintech innovations, and regulatory changes to drive continuous improvement.

Required Skills

Extensive experience in global payments, fintech, or financial services, with a strong focus on consumer payments and B2B transactions.

• Proven track record of building and scaling successful consumer-facing digital products.

• Expertise in payment orchestration, PSPs, acquiring/issuing, card networks (Visa, Mastercard, Amex), and alternative payment methods (APMs).

• Strong knowledge of subscription billing, recurring payments, tokenization, and chargeback reduction.

• Deep understanding of fraud prevention, risk management, and regulatory compliance (PCI DSS, PSD2, AML, SCA, cross-border transactions).

• Experience in POS systems, omnichannel payments, digital wallets, BNPL, and mobile payment solutions.

• Strong expertise in agile methodologies, OKRs, rapid prototyping, and data-driven decision-making.

• Skilled in API-based payment integrations with third-party providers, payment gateways, and fraud prevention platforms.

• Ability to own and drive product roadmaps while aligning with business priorities and market opportunities.

• Exceptional communication, stakeholder management and cross-functional collaboration skills.

• Strong analytical mindset, with experience in data analysis, market research, and business case development.

• Skilled in mentoring and leading product teams to deliver high-impact results.

• Excellent problem-solving, decision-making, and prioritization abilities.

Why join us?

At Collinson, you’ll have the opportunity to shape the future of global payments, leading both internal payment systems and external partnerships to drive seamless, secure, and innovative transactions. With a strong emphasis on consumer payments, fraud prevention, and payment risk management, this role is pivotal in delivering cutting-edge digital payment solutions that enhance the customer journey.

If you’re passionate about scaling payment solutions, optimising transaction flows, and driving digital payment innovation, we’d love to hear from you.

If you need any extra support throughout the interview process, then please email us at [email protected]