Switchboard Associate

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The Chancery Rosewood - opening in Summer 2025, a Rosewood Hotel Group property, is h oused in the iconic former U.S. Embassy on Grosvenor Square, reimagined by British architect Sir David Chipperfield. It will include 144 spacious suites designed by Joseph Dirand, including a variety of dining and entertainment spaces: providing a stage for progressive ideas, voices and expression.

We are seeking a Switchboard Associate to be the main connection between our guests and the hotel, ensuring that every request is handled with care. This role is perfect for someone who thrives in a dynamic environment, values exceptional service, and takes pride in exceeding guest expectations. With an in-depth knowledge of all hotel operations, you will ensure smooth service delivery, contributing to the overall success of the hotel and ensuring every guest experience is nothing short of outstanding. This role is due to start in June 2025.

Key responsibilities:

· Be the connection between guests and the hotel, ensuring each request is handled swiftly and with care, contributing to an exceptional guest experience.

• Build meaningful connections with guests, anticipating their needs and offering proactive service to create a memorable and personalised experience.
• Provide guests with detailed information and thoughtful recommendations on all hotel facilities, Food & Beverage outlets and wellness offerings.
• Effectively manage guest queries, ensuring timely, accurate follow-ups and resolutions to maintain a positive guest experience.
• Collaborate effortlessly with colleagues across departments, ensuring seamless service and a unified guest experience.

About you:

• You have a genuine passion for providing exceptional service, striving to create memorable and personalised experiences.
• You thrive in a fast-paced environment, seamlessly multitasking while maintaining an unwavering focus on professionalism.
• Your exceptional communication skills allow you to build strong, lasting relationships.
• You are naturally intuitive, anticipating needs and always staying one step ahead to exceed expectations.
• You are adaptable and resourceful, always finding creative solutions to challenges and ensuring things run smoothly.

Benefits:

• 12 complimentary room nights across The Rosewood Hotel portfolio (friends & family rates also available)
• Discounts on Food & Beverage
• Flexible benefits scheme
• Give days – A paid volunteering day of leave annually
• Birthday day off – A paid day of leave for your birthday
• Developmental & social calendars
• Life insurance
• Enhanced sick pay policy

Diversity and Inclusion

We believe in bringing together individuals for the long-term success of our hotel and the communities we operate in. We are committed to offering a transparent, fair and consistent recruitment process for all. Ensuring equal employment opportunity regardless of race, religion, sex, national origin, sexual orientation, age, marital status, disability, or gender identity.

About Rosewood

Rosewood Hotel Group is one of the leading global lifestyle and hospitality management groups. Our foundation is a commitment to “Relationship Hospitality” – a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners and the communities in which our hotels operate. By doing so, we strive to become the industry leader in delivering the true meaning of hospitality.