Network Manager

Job Description

Our client, an established membership body, are looking to recruit a Network and Infrastructure Manager.

Main duties will be to maintain, secure & develop the IT infrastructure, to ensure the continued provision of secure network, cloud & remote resources required across the organisation with minimal downtime. To provide and secure a multi-layered infrastructure to support multiple business models

To provide technical infrastructure support of all servers, cloud, security and networking platforms. Maintain effective data management, backup and DR capabilities, and provide elevated support assistance to helpdesk where needed, both within local offices and remote sites to enable all users to perform their daily job functions to the optimum level.

To manage the MIS ServiceDesk. Responsible for the configuration and maintenance of the Group helpdesk ticketing platform (TrackIt!).Management of ticket lifecycles, technician workload balancing and reporting.

Key Technical Skills:

Advanced knowledge of Microsoft Azure and Microsoft Cloud Security, Storage & Networking.

Advanced knowledge of VMWare Virtual Infrastructure & vSphere - implementation and management coupled with Advanced ESXi Server & VMWare Server knowledge/skills.

Advanced knowledge of cloud-based systems for communications, email, collaboration and file sharing i.e. Office 365; including SharePoint, Exchange Online, OneDrive and Microsoft Teams.

Significant knowledge in Mobile Device Management and platforms including Microsoft Intune and Endpoint Manager.

Significant administrative skills in Microsoft SQL Server to latest version.

Advanced knowledge of Microsoft Windows Server

Advanced knowledge of Active Directory infrastructure Management and implementation including DHCP and DNS.

Advanced knowledge of Microsoft Windows Desktop to latest version (including earlier versions as needed).

Advanced knowledge of Windows Server (e.g. 2019 / 2025). Remote Desktop services and Farms (including design, implementation, and maintenance).

Significant knowledge of Microsoft Office 365

Significant knowledge of Microsoft Exchange Server

Advanced and significant knowledge of Network Security and Cyber Security Platforms and infrastructure measures including SSO e.g. ADFS, 2FA e.g. Duo, IDS/IPS, Forcepoint and Mimecast Email Security (including the creation of policies).

Advanced and significant knowledge of Cloud based backup configuration and management solutions e.g. Barracuda and Datto. Data management and premise and cloud disaster recovery.

Advanced knowledge of Fast Ethernet & Gigabit Switches, Routers (Enterprise Cisco Routers & ADSL/Cable Routers).

Advanced and significant knowledge of SAN’s (Fibre Channel & iSCSI – e.g. iXsystems TrueNAS knowledge desirable).

Advanced knowledge of LAN’s, WAN’s & VPN technology including implementation and management.

Significant knowledge of PowerShell scripting.

Significant knowledge of Intranet & Internet technologies.

Significant knowledge of PCI compliance and regulations for cloud and hybrid cloud transactional systems.

Working knowledge of ITIL framework and IT Service lifecycle.

Working knowledge of DPA and GDPR.

Qualifications:

Educated to Degree level or equivalent

Microsoft Associate Certification or higher - Likely to hold a relevant professional qualification i.e. CCNA / CCNP / CCIE, VCP, MS Azure Security / Solutions Architect desirable.

Qualifications in ITIL and/or IT Service management required.

Experience required:

Significant experience of managing a technical engineering support team and desktop support within an organisation of similar size.

Substantial experience of daily IT infrastructure operations & maintenance within an organisation of similar size.

Substantial experience of Microsoft Server Configurations

Experience of working in hybrid on cloud/Prem security

Substantial experience of large-scale systems implementations.

Substantial experience of virtual & cloud platforms (VMware & Azure, O365)

Substantial experience of network management, monitoring & maintenance and supporting network and firewall related incidents.

Significant hands-on Data Centre experience with hardware, installation, patching, fibre, Ethernet cat ‘x’.

Significant knowledge of monitoring systems

Substantial experience of network and data security processes.

Material experience of supervising a team of highly skilled technical support engineers.

Experience of HPE Aruba a definite advantage.

Substantial experience of managing a busy helpdesk ticketing system, data analytics from the ticketing system for upward reporting and managing a team of Technical Support Engineers.

Please apply here today if you are interested in the role.