Senior Account Manager

About Uncovered:

Uncovered is a London based social first creative agency founded in 2017.

Social sits at the heart of everything that we do.

From strategy to production, our team is fluent in social language with a deep understanding of the online audience. Working with a diverse set of brands to understand their distinct identity and objectives, we apply social-first fundamentals for success: real world, real people, video-first.

We create at the speed of social; strategising, ideating, designing, and producing through our team of in-house strategists, creatives, art directors, copywriters, producers, editors, and videographers. We test, learn, and iterate in real time, delivering end-to-end solutions from creative strategy, through to reporting and analytics.

Our Uncovered office is a home to learn, grow and make a difference.

As a Senior Account Manager, you will take a leading role across key client relationships, owning day-to-day delivery while contributing to strategic direction and growth. You will be trusted to manage complex projects, guide clients through decision-making, and act as a key connector between strategy, creative and production.

You will be confident working with client stakeholders, proactively identifying opportunities, and ensuring work is delivered to a high standard across Always On and campaign activity.

This role suits someone who is hands-on, commercially aware, and ready to mentor more junior team members.

Responsibilities:

• Own day-to-day leadership of key client accounts across Always On and campaign based work

• Act as a point of contact for clients, building strong, trusted relationships

• Lead delivery of integrated social campaigns, including planning and overseeing social shoots

• Translate client objectives into clear internal briefs and actionable workstreams

• Manage budgets, scopes, and timelines, ensuring delivery on time, on budget, and against KPIs

• Confidently present work, rationale, and performance to senior client stakeholders

• Support strategic thinking by spotting opportunities for growth, optimisation, and innovation

• Oversee performance tracking and contribute to clear, insightful client-facing reports

• Support and mentor Account Managers and Account Executives where needed

• Collaborate closely with strategy, creative, production, and third-party partners
  

Experience:

• 5+ years’ experience in client management within a social, digital, or creative agency

• Performance, direct response or retail experience

• Global experience

• Proven experience leading complex social campaigns and managing multiple workstreams

• Strong understanding of paid social formats, performance metrics, and creative best practice

• Production experience

• Excellent communication, presentation, and stakeholder management skills

• Confident operating with senior clients and internal leadership teams
  

Benefits:

• Hybrid and Flexible working (Monday & Friday work from home)

• Free Breakfast, Snacks & Drinks

• Pension Scheme

• Friday 3pm Finish

• Cycle to Work Scheme

• SPILL Therapy Support

• Monthly Wellness Fund

• Eye Care Allowance

• £500 Referral Scheme