Call Centre Advisor

About The Role

We are seeking Call Centre Advisors to join our brand-new Care Centre which is launching very soon!

As a Call Centre Advisor within our Care Centre, you’ll be at the heart of our mission to improve lives, providing exceptional service and support to patients over the phone. You’ll be the first point of contact, using your professionalism, empathy, and commercial awareness to ensure every patient feels supported and confident throughout their journey with Colosseum Dental UK.

If you embody our core values of Care, Collaboration, and Entrepreneurship, are passionate about elevating patient experiences, have excellent communication skills and previous call centre experience we want to hear from you!

This is a flexible hybrid role, with days to be worked at home and as required at a fixed Colosseum Dental location. Our Care Centre will be open 7-days per week and will require flexible working, these are the roles currently available:

Role 1: Thursday & Friday 08:00 – 11:00

Role 2: Monday to Friday 08:00 – 12:00

Role 3:Monday to Friday 09:00 – 13:00

Benefits:

• Competitive Pay – we pay in recognition of skills & experience including an annual pay review
• CDUK Learning Academy- we want to make sure everyone can grow their skills, learn more and enhance their knowledge and expertise
• Your Birthday Off– a paid day off to celebrate your special day if it falls on a working day!
• UK Healthcare Cashplan- claim cash back for everyday healthcare costs up to an annual limit including prescriptions, opticians, physiotherapy and osteopath & health screenings. Children can also be added free of charge!
• Critical Ill Health Cover- financial support in the event of a serious health condition, ensuring you & your loved ones are protected during challenging times
• Care Leave- additional time off to use for a significant event or just a self care day!
• Free NHS Dental Treatment- up to band 3
• Blue Light Discount Card- exclusive discounts for NHS & emergency service workers
• Pension- our private pension plan will help you save for retirement
• Length of Service Awards–to recognise & congratulate commitment & dedication
• Benefiz & Enjoy Benefits Scheme - discounts, rewards & perks on 100’s of household brands as well as Cycle2work Scheme, Discounted Technology& Gym Memberships
• Holiday Buy Scheme - buy additional holiday to enjoy in winter or summer time!
• 100% Attendance Rewards – as a ‘thank you’ receive extra time off!
• Length of Service Holiday Entitlement- holidays increased the longer you stay with us
• Parental Pay Package- support for your growing families during this important time!
• Employee Assistance Programme- access for you & your dependents to confidential counselling, advice & assistance 24 hours a day, 7 days a week
• Plus many more… including our Annual Conference& Summer Party!

About You

We’d love to hear from you, if you have the following:

• Previous call centre or customer service experience
• Ability to meet performance targets
• Strong communication and active listening skills to understand and support patient needs
• Empathy, patience and compassion
• Excellent organisation skills with accuracy and attention to detail
• Ability to use different IT systems and work in a fast-paced role
• Healthcare experience and a dental background would be beneficial

You will also have right to work within the UK and be committed to maintaining the highest standards within both your role and the care centre. A DBS will also be required.

About Us

Colosseum Dental Ltd are a market leading dental company, with over 70 dental practices across the UK and combined with our clinics across Norway, Denmark, Sweden, Switzerland, Finland and Italy, make up the pan-European group, known as the Colosseum Dental Group. Based on feedback from our employees, Colosseum Dental has been officially certified a Great Place to Work™, and ranks in the UK's Best Workplaces™ for Women, Development and Wellbeing. No other dental group in the UK can say the same!