DevOps Operations Engineer

Reapit – Who are we?

Reapit is the original, end-to-end business technology provider for estate agencies of all sizes. We’ve been helping sales and lettings agents to build relationships and grow their businesses for more than 25 years. Our technology connects property professionals in Europe, the Middle East, Australia, and New Zealand with buyers, sellers, tenants and landlords to power the relationships that change lives.

In the United Kingdom and Ireland, Reapit’s market-leading technology product suite provides estate and lettings agents with powerful tools covering sales, lettings, property management, block management, client accounts and analytics, underpinned by a robust, security infrastructure.

What you’ll be doing

Reporting to the Senior Manager you’ll be involved in:

• Deploy, and maintain robust, scalable AWS infrastructure utilizing Infrastructure as Code (IaC) principles (e.g., CloudFormation, Terraform).
• Implement, and maintain comprehensive monitoring, logging, and alerting solutions to ensure system health and performance.
• Respond promptly and effectively to critical system alerts and incidents, performing root cause analysis (RCA) and implementing preventative measures.
• Manage and execute scheduled maintenance windows, coordinating necessary system updates, patching, and upgrades with minimal downtime.
• Provide out-of-hours on-call support for major incidents and escalations to restore critical service functionality quickly and efficiently.
• Automate repetitive operational tasks ("toil") to increase system efficiency, reduce manual effort, and free up engineering time.
• Drive continuous improvement in system reliability, performance, and recoverability (Disaster Recovery/Business Continuity Planning).
• Collaborate closely with development teams (DevOps) to improve the entire software lifecycle, focusing on service stability and release engineering.
• Establish and refine Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Service Level Agreements (SLAs) for critical services.
• Conduct capacity planning and performance testing to ensure the AWS environment can handle current and future load requirements.

Who we're looking for

At Reapit, we prioritise hiring individuals who share our values and possess the right attitudes and behaviours for success. Whilst some of the listed requirements may be important, don’t worry if you don’t meet all of them, we’d still like to hear from you.

• 3 Years + experience in DevOps.
• Core technical skills in:
  • Scripting: bash, powershell, CDK, Python.
  • Infrastructure: AWS. Azure a nice to have
  • IaC - Terraform, CDK.
• Technically excellent engineer - You have deep hands-on expertise with cloud infrastructure, automation, and the entire DevOps toolchain, and you're not afraid to get into the weeds to solve complex technical challenges
• Genuine team player - You believe the team's success is your success, actively collaborate across disciplines, and contribute to a positive team culture where everyone can do their best work
• Exceptional communicator - You can articulate technical concepts clearly to both engineers and non-technical stakeholders, actively listen to understand problems, and document your work thoroughly
• Passionate about the craft - You genuinely love building reliable systems, take pride in clean infrastructure code, and stay energized by the challenge of improving operational excellence
• Ownership-driven professional - You take full accountability for your systems, follow through on commitments, and don't need to be asked twice to see things through to completion
• Collaborative problem-solver - You seek input from others, build consensus around solutions, and approach technical disagreements with curiosity rather than ego
• Continuous learner who shares knowledge - You actively develop your skills, stay current with industry trends, and generously share what you learn through documentation, mentoring, and pairing sessions
• Calm and decisive under pressure - You maintain composure during production incidents, make sound decisions with incomplete information, and help keep the team focused on resolution rather than blame

What your impact and success looks like

We expect your success and impact in the early stages of your career with us to look something like this:

Within 1 month:

• Complete onboarding with demonstrated understanding of our key systems, infrastructure architecture, deployment processes, and on-call procedures
• Successfully respond to and resolve production incidents independently for at least three core services, creating or updating runbooks based on your experience
• Become the go to person for our main UK system

Within 3 months:

• Own incident response end-to-end for your assigned systems, including leading post-mortems and driving remediation work to completion
• Deliver at least two substantial automation or tooling improvements that measurably reduce operational overhead, improve deployment speed, or enhance system reliability
• Implement monitoring and alerting enhancements for critical services that improve observability, reduce alert fatigue, or decrease mean time to detection

Within 6 months:

• Deliver a major operations project to production (such as: delivery of a new product/system, infrastructure migration, disaster recovery implementation)
• Demonstrate quantifiable improvements in reliability metrics for systems under your ownership
• Establish yourself as an expert in your assigned systems, helping team members, influencing operational decisions, and contributing to technical improvements

What’s in it for you?

We operate a Flexible Working Policy and we would like for you to work from our London or Solihull office, 2 days a week. We’re offering the chance to really make a difference here at Reapit and the opportunity for personal growth is very real. You’ll feel part of a special team. You can expect a highly competitive salary and some great benefits, including:

- 5.5% employer pension contribution
- 20 days annual leave (plus a day for your birthday)
increasing by a day for every year worked (capped at 24
days)
- Business permitting, we’re closed over Christmas, to give you time back to your friends and family
- Formal and in-house training for your L&D plus access to Go1 – the world’s largest online learning library
- Health benefits including Gym Flex, annual flu vaccinations and many others
- Season ticket loan
- Regular local and companywide social events including Tucker Thursday - mouth-watering cuisine delivered straight to the office doors once a month!
- Opportunity to participate in retail benefits and savings via
our Benefits partner, Benni!

Don't tick all the boxes? Neither do we

We care about our industry and want it to become a more inclusive and diverse place to work. So, we’re driven by hiring not only by experience and relevance for the role but by sharing our values and the right attitudes and behaviours for success. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. We feel we have an empowering environment where everyone is supported and respected, and we want you to feel this too. We welcome new ideas, thinking and approaches, whilst listening to all our employees.