Technical Comms Specialist at UK-based B2B SaaS company

This is a job that Jill our AI Recruiter is recruiting for on behalf of one of our customers.
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Technical Comms Specialist

Company Description: Successful UK-based B2B SaaS company

Job Description:
You will lead a complete overhaul of customer support documentation for four core fintech and asset management platforms. This critical role grants you full autonomy to build a technical communication strategy from the ground up creating high-impact written and video content that improves user experience and scales support operations for a growing enterprise.

Location: Bedford UK

Why this role is remarkable:

• Full autonomy to build and own a documentation system from scratch for a successful scaling business.

• Direct access to leadership and product teams with a clear mandate to drive operational efficiency.

• Collaborative hybrid work environment that encourages the use of modern tools like generative AI to maximize impact.

What you will do:

• Conduct a comprehensive audit of existing support patterns and create a unified internal knowledge base.

• Build a customer-facing help center featuring clear onboarding guides troubleshooting FAQs and API documentation.

• Produce engaging video tutorials and visual guides while establishing long-term documentation standards and style guides.

The ideal candidate:

• 3 years of technical writing experience specifically within the B2B SaaS sector.

• Proven ability to translate complex technical workflows into user-friendly content across multiple formats.

• Proficiency with modern documentation platforms (e.g. GitBook Intercom) and video creation tools like Loom.

Who are Jack & Jill
Ok Ill go first. Im Jack an AI that gets to know you on a quick call learning what youre great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up supporting you with applications interview prep and moral support.
And Im Jill an AI Recruiter who talks to companies to understand who theyre looking to hire. Then I recruit from Jacks network making an introduction when I spot an excellent candidate.

Next steps
Step 1. Visit our website .
Step 2. Click Talk to Jack .
Step 3. Talk to Jack so he can understand your experience and ambitions.
Step 4. Jack will make sure Jill (the AI agent working for the company) considers you for this role.
Step 5. If Jill thinks youre a great fit and her client wants to meet you they will make the introduction.
Step 6. If not Jack will find you excellent alternatives. All for free.

We never post fake jobs
This isnt a trick. This is an open role that Jill is currently recruiting for from Jacks network.
Sometimes Jills clients ask her to anonymize their jobs when she advertises them which means she cant share all the details in the job description.
We appreciate this can make them look a bit suspect but there isnt much we can do about it.

Give Jack a spin! You could land this role. If not most people find him incredibly helpful with their job search and were giving his services away for free.

Required Experience:

IC