ICT Technical Analyst

Job overview

The role is a highly customer focused first and second line desktop support, supporting over 15,000 Clinical and non-clinical staff across the Trust, providing telephone, e-mail, face-to-face and remote desktop support, including travel to other sites across South East London and Kent as necessary instruction and training to ICT users within the Trust.

The Post holder will be responsible for ensuring the provision and receipt of complex and sensitive information on ICT matters, so must be aware of the Data Protection Act. Logging ICT Service Desk calls and ensuring the information is processed in accordance with Trust policies procedures and SLA’s. As ICT technologies continuously evolve and change it is important that Technical Support to stay up to date with new technologies

There will be a requirement to cover weekends on a rota basis with TOIL.

Main duties of the job

The successful candidate will be responsible for diagnosing and resolving issues arising across the trust for all IT equipment, taking calls via the ICT Helpdesk and logging calls, resolving issues at first contact or escalate to appropriate teams.

Provide and receive simple to complex information, fault diagnoses, rectification, upgrade, installation and configuration of PC hardware or software, laptops and printer problems for Trust users.

The ideal candidate will be able to work effectively on their own, under pressure of deadlines & be able to prioritise their own workload as well as working within a team and be able to interact with a wide range of people including non-technical users, managers, suppliers, contractors, facilities management & medical staff.

It is essential that in addition to great technical skills the successful candidate will have excellent communication & interpersonal skills with the ability to express themselves effectively both verbally & in writing.

Please refer to the Job Description for the full requirements for this role.

Working for our organisation

King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.