Contract Processing Officer

Contract Processing Officer
Hackney - E8
£20.89 to £29.01 per Hour
Hybrid
ASAP Start
6 Months

The Role

We are seeking a Contract Processing Officer to manage and be accountable for the financial administration of our overall commercial waste contract. This is a crucial role within the Health & Community Services Directorate, where you will be the main point of contact for customers regarding our commercial services.

Post Title: Contract Processing Officer Directorate/Service: Health & Community Services / Environmental Operations

Key Responsibilities

As the Contract Processing Officer, you will:

Manage Financial Administration: Oversee the end-to-end financial processes for commercial waste and pest control businesses, including the full administration of all waste contracts, preparing invoicing, and processing duty of care returns.
Customer and Account Management: Be responsible for the day-to-day management of customer accounts, including creating and updating accounts in the CIVICA APP database. You will also effectively deal with and draft responses to customer queries and complaints, coordinating resolution within set time frames.
Data and Reporting: Log all trade waste contracts and cancellations, reconciling the log and control account weekly. Extract and manipulate data from the CIVICA APP and CedAr databases to manage KPIs and produce statistical data for account reconciliations and service history breakdowns.
Support & Compliance: Provide advice to customers and other Council departments on relevant legislation (such as the Environmental Protection Act 1990) and the Council's commercial services. Provide support to the sales team, including following up on sales leads and assisting in the active promotion of the Council's commercial services.

What You Will Bring

The ideal candidate will have:

Experience: At least three years of experience in an administration role with a financial element, including experience of processing invoices and reconciling accounts.
Skills: The ability to effectively plan and manage your own workload, make accurate calculations for customer quotes, and demonstrate consistent accuracy with good written, analytical, and numeracy skills.
Knowledge: Detailed knowledge and understanding of accountancy processes and financial systems, particularly accounts receivable.
Communication: The ability to communicate effectively with a wide cross-section of service users, offer advice, promote services, and explain finance issues to non-finance staff.

Interested?

If you are proactive, detail-oriented, and ready to take accountability for a vital service, we encourage you to apply. You must be available to work flexible hours, including out of hours, to ensure support is available to the service as necessary.

Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy