Customer Experience: Share Options Associate

About SeedLegals

Interested in exploring the world of legaltech? Join our diverse team at SeedLegals and provide high quality support to some of the UK’s most exciting startup founders!

SeedLegals is the leading provider of automated legal solutions for startups in the UK, France, and Ireland. We’re a Series A company, backed by exceptional VCs such as Index Ventures, committed to making entrepreneurship accessible to all. We've revolutionised early-stage fundraising, team reward systems, and business scalability since our inception in 2016. With over 60,000 companies served and startups raising over £2 billion on our platform, we've become a driving force in the industry.

Our values are key to our success here at SeedLegals:

• We invest and trust in each other;
• We are committed to a growth mindset;
• We embrace diversity and cultivate inclusion;
• We are driven by customer success.

The Role

As a Share Options Associate, you’ll be at the heart of how SeedLegals helps startups reward and retain their teams. You’ll work directly with founders and legal teams to guide them through setting up and managing their EMI and Unapproved Share Option schemes - but your impact doesn't stop there.

You’ll also play a hands-on role in building and improving the systems that power the experience:

• Refining our customer pipelines and workflows in our CRM (Hubspot)
• Creating scalable processes and playbooks
• Feeding directly into our product development by sharing insights, testing features, and shaping new tools
• Collaborating cross-functionally with Sales, Legal and Engineering to make complex things feel simple for customers

This is a role for someone who loves combining customer empathy with operational thinking - someone who thrives in a fast paced, collaborative environment and enjoys making things work better at scale. You’ll help us not just support startups, but scale the platform that powers them.

What You’ll Be Doing

• Guiding customers through the setup and management of their EMI and Unapproved Share Option schemes
• Supporting clients with EMI valuations and occasionally assisting with correspondence with HMRC
• Providing responsive, accurate support through HubSpot live chat, email, and Zoom
• Delivering outstanding customer experience that is compliant, efficient, and founder-friendly
• Working cross-functionally with our Legal, Sales, and Product teams to improve workflows and build better tools
• Helping develop content and training materials to scale our support across a growing customer base
• Providing feedback to shape the Options product and support ongoing improvements

Your annual starting salary would be between £37,000 - £47,000 depending on your experience.

Requirements

• A background in law, accountancy, compliance or tax
• Demonstrable experience in equity, share options, company valuations, company law, or startup finance. Previous exposure to EMI schemes and EMI Valuations is a major plus

• A strong interest in working at the intersection of law, finance, and technology - and are excited by the fast pace of startup life
• Process-driven and highly organised, quick to spot ways to improve efficiency or fix pain points
• Excellent written and verbal communication skills and candidates who thrive when helping others
• Experience assisting customers through complex processes. Experience working with founders, early-stage startups or with SaaS businesses is a big plus
• Motivated by both individual ownership and team success

Benefits

• Private healthcare, life, and group critical illness insurance
• 25 days annual leave, plus bank holidays and your birthday off
• 3 volunteer days per year
• Share options after one year in the company
• Pension
• Hybrid working policy, and a £250 work-from-home allowance.
• Learning, development and networking opportunities with some of the most experienced individuals in UK startup law, investment, and entrepreneurship.
• Discounted Classpass membership
• Cycle to work scheme
• Annual learning & development budget
• Free lunch in the office once a week

Interview Process

• Apply online
• 30 min video call with a member of the team + small written task
• 1hr long interview with a manager & member of the team
• 30 min chat with the Head of Customer Experience
• 30 min chat with the CEO