Senior Property Portfolio & Operations Manager

Job Description

Senior Property Portfolio & Operations Manager
Location: London (with travel to surrounding areas)
Salary: £55,000 – £60,000 + up to 25% bonus
Full-time, permanent
Work Model: On-site, Monday to Friday (with occasional weekend availability)

Macdonald and Company are exclusively partnered with a privately held real estate investment and development business to appoint a Senior Property Portfolio & Operations Manager.

The business is family-led and commercially driven, with a diverse and expanding portfolio that includes residential blocks, mixed-use schemes, and a growing number of institutional leasehold arrangements.

The role reports directly into the board and is viewed as a strategic hire, with a clear pathway toward leading the operational side of the business within the next 3–5 years.

Key Responsibilities:
• Oversee the day-to-day operations of a residential and mixed-use portfolio (850+ units and growing)
• Manage block services, service charges, and contractor compliance
• Drive operational performance through interpretation of KPIs and yield targets
• Lead on void reduction, maintenance oversight, and lease compliance
• Support the structuring and negotiation of commercial-style leases with care providers, housing associations, and local authorities
• Prepare operational updates and reports for weekly board meetings
• Coordinate with internal teams and external agents to ensure high performance and minimal disruption across the portfolio
• Contribute to upcoming development and expansion projects, including the mobilisation of a 100-unit residential scheme

The Ideal Candidate:
• Has a proven track record in property operations, block management, and leasehold compliance
• Brings experience working with institutional or non-AST lease agreements (e.g. care, housing associations, or council leasing models)
• Understands service charge structuring, performance benchmarking, and compliance frameworks
• Is comfortable operating at both strategic and hands-on levels
• Demonstrates commercial awareness and a practical understanding of property-related financial targets (e.g. monthly rent roll, void impact)
• Is seeking an opportunity to grow into a senior leadership role and contribute to the scaling of a high-value portfolio

Desirable Backgrounds:
• Build to Rent, Housing Associations, Principal-Led Developers, Family Offices, Real Estate Investment Firms
• Experience in launch and mobilisation of resi schemes or portfolio acquisitions
• MRICS, MARLA, or equivalent professional qualifications are an advantage

This role is exclusively managed by Vianney Dinnall-Sadler. For a confidential discussion, please apply with your CV or reach out directly to arrange an introductory conversation.