IBA Business Partner

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

As an Insurer Broker Accounting specialist, you will serve as the embedded IBA Business Partner (BP) for a specific business sector within the Gallagher Specialty division.

This is a great chance to collaborate between the front office and the finance operation, overseeing important partner relationships and enhancing end-to-end processes.

Use your technical expertise to ensure Finance supports business by delivering top-notch customer service to all interested parties. This role is dynamic, offering challenges and rewards as you drive financial metrics, improve processes, and prepare for a new operating platform rollout in 2026.

• Act as the IBA BP for the designated business area and serve as the primary contact for addressing financial concerns from customers or partners.
• Support query resolution and manage the full end-to-end IBA process for urgent items, including cash, credit control, and payments.
• Conduct root cause analysis on advanced issues and provide relevant feedback to both the BAU IBA team and other collaborators regularly.
• Drive and monitor key IBA metrics, ensuring issues are reported, advanced, and trends are understood.
• Develop and nurture connections with important collaborators in the Business and IBA department, serving as a bridge to enhance relationships, performance, and address customer service issues.
• Support and complete process reviews and re-engineering in collaboration with Operations and wider finance teams to enhance efficiencies and the overall client journey.
• Identify areas of underperformance and track these to resolution.
• Ensure readiness for the transition to the new Novidea operating platform.
• Minimise the incidence of CASS 5 breaches in your allocated division and ensure quick resolution when they occur.
• Conduct knowledge sharing sessions with the business to ensure wide awareness and adherence to IBA processes.
• Develop and track important metrics/critical metrics for the team and offer assistance to achieve these performance standards, both qualitative and quantitative.
• Liaise with internal staff to ensure compliance with AJG policies, procedures, and external regulations.
• Adhere to AJG Professional Standards Manual and statutory requirements, particularly in areas such as Whistle Blowing and Treating Customers Fairly.
• Follow internal policies and procedures in accordance with applicable laws, rules, regulations, good governance, and Gallagher’s shared values, especially putting clients at the heart of our business.
• Perform ad hoc duties as required.

• Knowledge and experience of the insurance industry, including the London market.
• Proficiency in Microsoft Excel.
• Understanding of Balance Sheet and P&L analysis is beneficial.
• Operational Finance/IBA background necessary.
• Insurance industry experience is required.
• Exceptional attention to detail.
• Strong communication and interpersonal skills.
• Proactive in managing your learning.
• Flexible attitude towards handling multiple tasks and environments.
• Ability to prioritize and meet challenging deadlines.
• Commitment to understanding and improving processes.
• Absolute dedication to promptly addressing business queries and requests.
• Highly motivated to support improved performance across all IBA metrics, including debtor and creditor aging, bad debt minimization, and other factors like intercompany, funding, and unallocated cash.
• Proficiency in MS Office.
• Skilled in fostering collaboration and trust to achieve mutual goals.
• Eligibility to work in the UK.

The job focuses on engaging with the business side and mandates that the BP be present in the office for at least four days per week.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with [email protected] . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.