Sales Progression Assistant

Our mission and values

Our Purpose

heylo helps aspiring homeowners and renters find a place to call home

Our Mission

Passion for the highest quality service to more and more customers, dedication to working in partnership with housing suppliers successfully and commitment to acting with integrity

Our Vision

To be a leading privately owned residential provider in the UK with a reputation as the most respected and customer-centric

Job Title: Sales Progression Assistant

Department: Sales & Transactions

Location: Chelsea Harbour, London

Reporting to: Director of Sales

Direct reports: None

Role Purpose

To provide support to the Senior Progression Managers, customer communications, document management, sales progression and general administrative duties to ensure an excellent sales service is provided to all our customers

Key Responsibilities and Accountabilities

·Support the Sales Manager in delivering team targets and KPIs

·Liaise with colleagues including SPEs and SPAs to deliver team targets and KPIs

·Liaise with internal and external stakeholders to progress sales and build relationships

·Provide excellent customer service to all stakeholders and customers, including:

oEffective call management

oEffective email and task management

oEnsuring all queries are responded to in a timely manner

·Any administrative duties commensurate with the role including:

oChecking all sales documents for accuracy and approval

oChecking financial documents for affordability

oSubmitting reservations for ATP

oSubmitting solicitor instructions

oSubmitting amendments

oApproving mortgage offers

oProcessing completions

oCarrying out audit checks

·Keep internal and external databases updated with live and accurate data

·Work effectively from reports and manage and share tasks efficiently with colleagues

·Agile approach moving between different sale types and tasks on an as-needed basis

Person Specification Capabilities and Experience

The candidate will have:

·Relevant administration experience or proven ability

·Some understanding of affordable housing

·Excellent administrative skills

·Excellent customer service

·Excellent facility with MS Office and sales databases

·Excellent communication skills (verbal and written)

The candidate will be able to:

·Comply with statutory and company health and safety policies

·Attend weekly/monthly meetings as required

·Ensure annual appraisals are completed in line with company policy

·Attend meetings and training as required

·Ensure regular and appropriate communication with other departments to maintain a courteous and professional relationship

·Attend work punctually

·Undertake any other reasonable tasks allocated by the management

Standard Responsibilities

·Adopt and comply with Heylo values, policies and procedures, and regulatory frameworks.

No role profile can cover every issue that may arise within the post at various times.

The postholder is expected to carry out other duties from time to time, which are broadly consistent with those described. Duties may be changed, after discussion, to suit the operational requirements of heylo.

Organisational Competencies

We want to make Heylo a great place to work and a great organisation that really delivers for its customers. Our values guide how we work, every day. Everyone within the organisation is expected to demonstrate the following:

Innovation – We will always be striving to improve the quality of our execution to improve our service to our customers and our returns for our business.

Results focused – We enjoy providing affordable housing for highly satisfied customers leading to dynamic growth and sustainable profitability for our business.

Collaboration – We work together as a team and communicate effectively with our partners, customers and stakeholders.

Integrity – We will act with honesty and aim to meet the highest ethical standards in our dealings with our colleagues, customers and stakeholders and in full compliance with our regulatory obligations.

Respect – We support each other and value the contribution and ideas of others.

Salary and benefits

Salary: £26,000 - £30,000 per annum

Hours of work: Full-time 39 hours per week with the ability to work up to 60 days a year home working. In this role, we expect there to be a degree of travel and flexibility, with some evening and weekend working as necessary.

Holiday: 25 days a year plus English Bank Holidays

For full details of the benefits we offer, see here

Who are Heylo?

Our Purpose - Heylo helps aspiring homeowners and renters find a place to call home

Our Mission - Passion for the highest quality service to more and more customers, dedication to working in partnership with housing suppliers successfully and commitment to acting with integrity

Our Vision - To be a leading privately owned residential provider in the UK with a reputation as the most respected and customer-centric

Additional information

The employer is ResiManagement Ltd. ResiManagement Ltd provide management services to the Heylo Housing Group Ltd.