2nd Line Support Engineer

2nd Line Support Engineer
MSP - Central London
Up to £40,000
We’re working with a growing MSP based in Central London looking for a capable and confident 2nd Line Engineer with strong networking expertise. You’ll be the go-to escalation point for 1st Line Engineers, resolving more complex issues across Microsoft 365 and network environments, with a particular focus on robust networking skills.
Our client values a proactive, can-do attitude. You'll be joining a tight-knit, collaborative team where everyone pulls together. If you’re looking for a role where you can make a tangible impact on businesses' infrastructure across London and further your career while doing it - we want to hear from you.
Key Responsibilities:
* Act as the primary escalation point for 1st Line Engineers, resolving technical issues efficiently and thoroughly
* Troubleshoot and support a wide range of environments, with a strong focus on networking infrastructure
* Support Microsoft 365, Azure, and Windows Server environments
* Manage and maintain network devices — ideally including Meraki, UniFi, or DrayTek
* Assist with the onboarding of new clients and contribute to infrastructure projects
* Liaise directly with clients, providing updates and delivering high-quality customer service
* Use ConnectWise (or similar PSA/RMM tools) to manage tickets and monitor systems
* Mentor junior engineers and contribute to ongoing service improvements
Key Requirements:
* Previous 2nd Line experience within an MSP environment, supporting multiple clients
* Strong networking skills - solid understanding of DNS, DHCP, VPNs, configuring, routing, switching, and hands-on experience with Meraki, UniFi, or DrayTek devices
* Good knowledge of Microsoft 365 and hands-on experience with Microsoft Azure
* Windows Server and Active Directory administration
* Experience with PowerShell scripting (bonus, not required)
* Experience with ConnectWise (desirable)
* Excellent communication skills
* A proactive, problem-solving mindset and eagerness to learn
If you're looking to progress your career in a fast-paced, supportive MSP environment, apply now for immediate consideration. Interviews taking place this week and next