Client Manager, Leisure - UK and Ireland

As Client Manager, Leisure - UK and Ireland at our Global Office, you are part of a team that brings the legend of Belmond to life. You will play a crucial role to support the generation of revenue within the leisure and FIT market segments within the UK and Ireland. Whether this is through strategic account management, increasing new active accounts or business development activities. You will contribute to meeting the revenue targets for every Belmond property and region through your own personal KPIs.

If you’re looking to develop your skills and be part of the future of luxury, this is your moment.

Primary Responsibilities Include

• Developing a detailed annual strategic sales action plan as well as quarterly plans for assigned accounts.
• Maintain frequent personal contact and collaboration with property-based sales, revenue management and reservations teams to ensure sound up-to-date product knowledge and alignment with sales strategies.
• Qualify transient sales leads and conduct necessary follow through to secure new bookings that fit with the parameters of ‘desirable’ business.
• Utilise internal data and external information to analyse and evaluate account productivity.
• Establish and nurture a partnership relationship with key contacts, decision makers, bookers and influencers within each owned account.
• Conduct regular product training and communicate promotions to ensure that Belmond remains front-of-mind, including educational trips according to the action plan.
• Host events with key accounts and their clients throughout the year and assist the Divisional Director of Sales with annual sales series, strategic partner events and trade shows.
• Utilise selling, negotiating and closing tools to increase conversion ratios.
• Manage allocated budget and expenses .

What you should know when applying...

• The role is generally able to benefit from our current hybrid working policy where team members can work remotely for up to two days per week.
• The deadline for the role is Thursday 04 September. An early submission is encouraged as the form may close if a large volume of applications is received. Any applications received after this deadline may be considered, however, priority will be given to those received by the deadline.
• Our offices are located at Wogan House, 99 Great Portland Street, London W1W 7NY. Wogan House is newly renovated office space under the management of a leading co-working space and property management company.
• Applicants must have eligibility to work in the UK.
• This role requires international travel. You must be able and willing to travel without undue restriction.

Requirements

What You Bring

• A bachelor's degree or equivalent with a preference for degrees/diplomas in hospitality or a related subject.
• At least two-years relevant experience within a similar role in the luxury hospitality/travel industry.
• A sound understanding of the UK luxury leisure travel market and key players.
• A history of harvesting business through existing accounts, clienteling and bringing on board new valuable clients.
• Experience in developing a sales action plan aimed at establishing positive, ongoing relationships with clients and strong Win:Win partnerships
• Proven track record of meeting or exceeding sales targets
• Confident public speaker with an ability to professionally present and promote the brand and the organization.

Benefits

What We Offer

At Belmond, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

• Competitive salaries and incentive plans
• Complimentary and preferred rate experiences at our iconic destinations
• Private Medical Insurance and Dental Plans
• Group Personal Pension Plan
• 33 days’ annual leave per year (inclusive of English Bank Holidays).
• Lifestyle and Employee Assistance Programs
• Onsite gym facilities

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you’ll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities and each other.

This is your moment. Apply today!

About Us

Belmond was born from a passion for connecting discerning travellers with the world’s most remarkable properties, locations and journeys. From hotels and trains to river cruises and safari lodges, Belmond’s Slow Luxury invites guests to discover a new pace of travel as they savour time, engage with local culture, and connect with nature and people around them through incomparable experiences and unforgettable stories. With a legacy spanning over 45 years, since the acquisition of Hotel Cipriani in Venice in 1976, Belmond has grown into a global collection of 43 properties spread across 24 countries and territories. Exceptional destinations connected by legendary journeys are the very soul of Belmond, where the path that brings you to a place is as important as the destination itself. A pioneer of slow travel, Belmond has been operating the Venice Simplon-Orient-Express since 1982. Belmond later expanded to include pristine beach resorts, such as Maroma on the Riviera Maya, historic hideaways such as Villa San Michele in the Florentine foothills, urbane icons, such as Copacabana Palace in Rio de Janeiro, and gateways to UNESCO world heritage sites, such as Hotel das Cataratas in Brazil’s Iguassu National Park. As proud custodians of storied properties, Belmond is committed to building on the past to create a new legacy: the heritage of the future. Working with communities and local talents, together with the world’s most respected chefs, designers and artists, Belmond continues its purpose of perpetuating the legendary art of travel. Since 2019, Belmond has been part of the world’s leading luxury group, LVMH (Moët Hennessy Louis Vuitton).