E-Commerce Assistant

The E-Commerce Assistant will support the day-to-day management of our online store, ensuring product listings, content, and customer journeys meet luxury standards. This role is ideal for someone with a strong eye for detail, a passion for luxury retail, and a desire to grow within digital commerce.

Responsibilities of the E-Commerce Assistant

Website & Product Management:

• Upload, update, and maintain product listings (descriptions, pricing, SKUs, imagery, stock levels)
• Ensure product content aligns with luxury brand tone, storytelling, and visual standards
• Manage product launches, collections, and seasonal updates
• QA website content for accuracy, consistency, and functionality

Visual Merchandising & Content

• Support homepage updates, banners, and landing pages
• Assist with digital merchandising to optimise product placement and storytelling
• Coordinate with creative teams on imagery, copy, and campaigns
• Ensure brand consistency across all e-commerce touchpoints

Order & Customer Support:

• Assist with order management, tracking, cancellations, and returns
• Provide high-touch customer service as needed via email/chat in line with luxury standards
• Liaise with logistics and warehouse teams as needed

Performance & Reporting:

• Assist in tracking key e-commerce KPIs (conversion, AOV, traffic, bestsellers)
• Compile weekly/monthly performance reports
• Support A/B testing and optimisation initiatives

Operations & Administration:

• Support inventory coordination between online and offline channels
• Assist with promotions, gift-with-purchase, and special campaigns
• Maintain internal documentation and processes

What Phoebe Philo is looking for:

• At least 1 year's experience in e-commerce, digital retail, or luxury/fashion/beauty environments
• Familiarity with platforms such as Shopify Plus, Magento, Salesforce Commerce Cloud, or similar
• Excellent communication and collaboration skills, with the ability to effectively articulate design concepts and rationale to cross-functional teams.
• Passion for luxury fashion and a keen eye for aesthetics.
• Strong attention to detail and organisational skills
• Excellent written communication and copy-editing skills
• Customer-first mindset with a luxury service approach
• Excellent Excel/Google Sheets skills
• Basic understanding of e-commerce metrics and performance
• Right to work in the UK (no need for Visa Sponsorship)
• Experience with Matrixify is a plus

Application

Apply with a CV and a cover letter outlining your experience.