Account (Solutions) Manager

We are looking for a full time Account (Solutions) Manager to join our Client Service Team, supporting in the day-to-day management of key client accounts. This role will support the Solutions Director by delivering high-quality behaviour change patient and HCP programmes. The AM will be the day-to-day client contact and be responsible for the execution of projects in line with client strategic objectives and tactical plans.

Why join us?  

In joining our global team, you can expect to be warmly welcomed, onboarded well and given the scope to do your most innovative work that is supported by pragmatic, caring managers. We pride ourselves on the level of communication and collaboration across our team, which is truly global.

Role purpose
Provide excellence in managing existing project execution i.e. patient and HCP behavioural change programmes and other programmes of work adapted to a client’s need from our solution suite. Support new business initiatives via extension projects within current accounts

• Takes the day-to-day management of the overall project execution (operates as the Single Point of Contact (SPOC) for his/her client projects) i.e. Leads status-calls, supports the Account Director with client presentations and workshops, and responds to project requests
• Communicates requirements, timelines, issues, status, and progress to all project stakeholders (clients, internal AH and external suppliers involved in projects)
• Ensures high-quality standards are maintained throughout project, while managing project timelines and ensuring all AH procedures and industry standards are maintained
• Proactively identifies and develops solutions for further opportunities and highlights when potential issues may arise
• Provides insight and analysis on overall project status and client relationship, including proactively sharing valuable insights and project results within AH
• Supports the financial tracking and management of the project, including supplier management, creating budgets, raising POs, reviewing cost estimates (external suppliers) and raising invoices
• Is a team-player and willing to help out across all functions of work that the agency is delivery and pitching to win Takes the day-to-day management of the overall project execution (operates as the Single Point of Contact (SPOC) for his/her client projects) i.e. Leads status-calls, supports the Account Director with client presentations and workshops, and responds to project requests 

Client relationship building and business development

• Establishes and maintains strong trust-based relationships with key client stakeholders for individual projects and identifies opportunities to establish new connections across his/her client organisations
• Seeks opportunities to expand Atlantis’ scope of work within existing clients, proactively submitting organic growth proposals, and raising ideas within the Client Service team
• Supports the development of new business opportunities (organic and new) through solution ideation, process mapping, budget creation and attending pitches

Quality and Compliance
• Adheres to all Health and Safety Policies and Procedures in the Workplace
• Adheres to all other workplace policies and procedures
• Will escalate any business risk as determined by policies and procedures
• Will fully contribute to compliance, governance, and quality improvements in the workplace as defined by our Quality Management System
• Will complete and pass all mandatory training by the due date

Competencies
CORE
• Resilience
• Agility
• Communication
• Collaboration

ROLE-SPECIFIC
• Project Management / Solution Delivery
• Strategic Business Development
• Solution Innovation
• Commercial Acumen
• Selling and negotiating
• Stakeholder management
• Leading others

Preferred experience and skills

• Proven ability to effectively manage large, national and global client accounts, with sound knowledge of digitally-focussed
• Have developed strong skills in revenue delivery, through management of mid-large range projects and day to day client partnership
• Have experience delivering patient support programmes and/other health tech programmes of work
• Proven ability to lead and deliver healthcare projects on time and on budget
• Sound knowledge of healthcare industry in order to be credible in front of leading healthcare clients
• IT, Microsoft Office, digital solutions, wearables, health tech, and health data analytics skills solutions

Our office is located in Richmond and our local friendly team is growing, with a diverse range of innovative projects and we can offer a promotional career pathway. You must have the right to work in the United Kingdom.

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