Customer Due Diligence (CDD) Operations Lead

Hello. We’re Teya.

Teya was founded on a simple belief: local businesses deserve better.

They are the cafés, restaurants, salons, shops and entrepreneurs that bring character to our high streets, create jobs and keep communities moving. Yet for too long, financial services has made life harder for them - with clunky tools, poor support and complexity that gets in the way of running a business.

Teya exists to change that.

We’re building a financial platform for local businesses across Europe - one built around simple tools, thoughtful design and real human support. Our Members rely on us to help them run their business with confidence, and that responsibility shapes the way we work.

We move fast. We care about quality. We stay close to the detail. And we believe great performance and genuine hospitality should go hand in hand.

If you want to build meaningful products, solve real problems and make a genuine difference for local businesses, we’d love to hear from you

The CDD Operations Lead is responsible for overseeing Teya's customer due diligence function, covering merchant onboarding and ongoing Customer Due Diligence reviews. The role ensures that CDD operations are delivered to a high standard, within SLA, and in accordance with regulatory requirements and internal procedures — supporting Teya's commitment to preventing financial crime and maintaining a compliant customer base. You will be used to working in a fast-paced environment, thrive on challenge, and be flexible to working extended hours subject to business needs.

Key Objectives:

• Lead, mentor, and develop the CDD operations team across onboarding and ongoing reviews, ensuring staff are equipped with the knowledge, tools, and skills to perform effectively and within SLA

• Maintain and enforce quality standards across all CDD processes, acting as an escalation point for complex cases and conducting regular quality assurance checks

• Own and continuously improve CDD procedures and workflows, identifying efficiencies and driving process improvements.

• Act as the primary operational point of contact for internal stakeholders — including Sales, Customer Relations and Product teams, explaining CDD requirements, resolving queries, and ensuring a consistent customer experience

• Work with Product and Technology teams, and external vendors, to ensure CDD tooling and systems are optimised and enhanced to support effective and efficient due diligence operations

• Produce and maintain MI and reporting on team performance, SLA adherence, and quality metrics, using data to drive decisions and identify risk or capacity issues
  

Job Requirements:

• Minimum 2 years of experience leading a CDD or KYC operations team in a fintech, bank, or merchant acquirer

• Solid working knowledge of CDD and KYC requirements

• Understanding of UK and EU AML regulations as they apply to Customer Due Dilligence

• Strong people management skills with experience managing teams across multiple workstreams

• Proven ability to manage SLAs and quality in a high-volume operational environment

• Excellent stakeholder management and communication skills, including the ability to explain compliance requirements clearly to non-compliance audiences

• Comfortable operating in a fast-paced, ambiguous environment with competing priorities
  

Desirable:

• AML qualification (e.g. ICA or ACAMS)

• Experience working in a merchant acquiring or payments business

• Experience working with CDD, onboarding, or screening vendors to implement and enhance tooling and workflows

• Experience working across different geographies

Teya is proud to be an equal opportunity employer.

We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all.

If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.