Primary Care Manager

Job Description:

Primary Care Manager

Based Onsite - Basinghall Clinic, London

Full time (40 hours, Mon-Fri)

Permanent

Competitive Salary

We make health happen

As a Primary Care Manager at Bupa Health Clinics, you'll lead the operational and clinical performance at Basinghall Clinic, ensuring excellence in customer service, regulatory compliance, and team development. You'll be responsible for driving growth, improving efficiency, and fostering a culture of continuous improvement across all service lines.

This is a fantastic opportunity to join a purpose-driven organisation where your leadership, commercial insight, and strategic thinking will directly impact patient care and business success.

How you'll help us make health happen

• Lead and manage all Health Centre operations, ensuring optimal performance, regulatory compliance (including CQC), and exceptional customer satisfaction across adult and paediatric services.
• Drive commercial growth and operational efficiency, overseeing client contracts, resource scheduling, and local marketing initiatives to maximise business opportunities and profitability.
• Collaborate with corporate clients, consultants, and internal stakeholders to promote Connected Care and seamless service delivery across locations.
• Analyse customer feedback, complaints, and performance data to identify root causes and implement effective solutions.
• Ensure robust governance and risk management frameworks are in place, maintaining compliance with clinical, legal, and statutory obligations including infection control, safeguarding, and data protection.
• Lead and develop high-performing teams, embedding a culture of accountability, motivation, and continuous learning. Use employee feedback to drive engagement and performance.
• Support cross-functional collaboration and service integration with Secondary Care teams, aligning operations with strategic goals and customer needs.

Key Skills / Qualifications

• Proven experience in operational leadership and people management within a regulated healthcare or wellbeing environment.
• Strong commercial judgement and ability to drive business performance.
• Excellent interpersonal and communication skills, with a track record of motivating teams and managing stakeholder relationships.
• Proficient in Microsoft Office and data analysis tools.
• Knowledge of CQC standards and clinical governance frameworks.
• Experience in project management, risk management, and service development.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
• Enhanced pension and life insurance
• Bupa health insurance as a benefit in kind
• Option to join dental insurance scheme at a discounted rate
• Access to our Digital GP platform on you mobile
• Emotional wellbeing support
• Access to family mental health line
• Financial wellbeing channels

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do.

We encourage all our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

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