Logistics Operations Engineer

Join Our Team as an Operations Engineer

Welcome! At our organization, we believe in creating the stuff dreams are made of. We are a hub of storytellers, creators, and dreamers, dedicated to bringing iconic content and beloved brands to life.

As part of our growing Technology & Operations team, you will play a crucial role in building and maintaining world-class media technology and IT systems. We are committed to delivering exceptional products and services to our audiences across various platforms.

Your New Role

We are looking for an Operations Engineer with a focus on networking, international satellite and fibre methodology, and compression and distribution technologies. Reporting to the Senior Director of Distribution Engineering, you will monitor and support our global television distribution infrastructure and live events output. This role is essential for our behind-the-scenes operations support team, requiring a versatile skill set and the ability to thrive under pressure.

Your Role Accountabilities

• Monitor all channels and manage transmission systems during normal and emergency conditions.
• Respond to affiliate inquiries and maintain ongoing communication with customers.
• Act as a liaison between support teams and customers, collaborating across all leadership levels.
• Initiate critical outage situations and manage incident and planned work tickets.
• Liaise with third-party providers during fault investigations.
• Provide input and written reports on transmission system reliability.
• Check the health of distribution equipment regularly.
• Identify and address potential risks in our distribution infrastructure.
• Assist in training and development of Distribution Staff Members.
• Create and update documentation and procedures.
• Implement changes to distribution infrastructure as needed.
• Establish new monitoring and metrics needs.

Qualifications & Experience

• Experience in a broadcast, media, or telecommunications environment.
• In-depth knowledge of television distribution systems and platforms.
• Working knowledge of digital baseband signals and TCP/IP network concepts.
• Experience with SMPTE 2110 and television distribution systems.
• Ability to operate test and analysis equipment.
• Expertise in troubleshooting signal quality issues and systems integration.
• Knowledge of MPEG-2/4 encoding technology and TVRO receive systems.
• Strong computer literacy and excellent communication skills.
• Willingness to work overnight, weekends, and rotating shifts as required.
• Ability to communicate technical matters to diverse audiences.
• Must be able to independently research and resolve trouble tickets.
• Ability to handle customer inquiries and escalate issues as needed.

Working Conditions

This role is advertised as Onsite , meaning all working hours will be carried out at the workplace. The organization reserves the right to change this working agreement as necessary, with reasonable notice.

Benefits

• Competitive salary and thoughtfully curated benefits.
• Opportunities for professional growth and development.
• A supportive and inclusive work environment.

Opportunities for Growth

Join us and be part of a team that values your contributions and supports your professional journey. We look forward to discussing how you can thrive with us!

Championing Inclusion

We are committed to building a diverse workforce that reflects a wide array of perspectives and experiences. We welcome qualified candidates from all backgrounds and are an equal opportunity employer.

If you require adjustments or accommodations during the application process, please reach out for assistance.