Print and Fufilment Manager

Job Description

Print & Fulfilment Manager | Waterlooville | Giftpro Permanent | Full-time, on site | Competitive salary Run the floor, lead the team and make sure every order arrives as premium as the venue it comes from. Giftpro is the UK's leading gift voucher and e-commerce platform for hospitality. We print, personalise, pack and post physical vouchers and gift products for our clients, and we're looking for a Print and Fulfilment Manager to run that operation day to day. This is a hands-on role. You'll work alongside a permanent team of two, scaling up with seasonal staff for our peaks around Christmas, Valentine's Day and Mother's Day. Requirements What you'll do Plan and schedule daily print runs across our two Xerox Versant presses for same-day dispatch Keep the presses and Fiery print servers maintained and available, working with suppliers on servicing Quality-check every order for colour, alignment, personalisation and finish Own the print, fold, pack and dispatch process, including daily Royal Mail dispatch and courier liaison Manage warehouse storage and picking of client merchandise, including click and collect Investigate fulfilment errors and fix the root cause Line manage two direct reports, and recruit, train and lead seasonal staff through peak Manage stock levels, forecasting and ordering of card, envelopes, packaging and consumables Report fulfilment KPIs to the General Manager and keep colleagues updated on order status via HubSpot Keep the print and packing areas safe, and deliver improvements to process, speed and capacity What you'll bring Experience managing a print, production, fulfilment or warehouse operation Experience leading a small team, ideally including seasonal staff A methodical, detail-focused approach with an eye for print quality and stock control Strong planning skills and the ability to hit firm dispatch deadlines A practical, hands-on style Working pattern: In November and December, shifts move to cover Monday, Saturday and Sunday, with flexibility on the remaining two days. Benefits Why Giftpro Because great work deserves great rewards. Here's what's in it for you: Competitive base salary 25 days holiday, plus bank holidays and your birthday off Private medical cover Health cash plan Life assurance Access to the Calm wellbeing app Perkbox employee benefits platform Enhanced parental leave Cycle to work scheme Volunteering days Employee Assistance Programme Ongoing learning, development and career progression across the ClearCourse Group Ready to join us? Apply now and help make every Giftpro order arrive looking as good as the venue it came from. TPBN1_UKTJ