Sales And Service Assistant - Maison (Homeware)
- Contribution to turnover of store through selling.
- Demonstrate warmth and patience in all dealings with our customers, always displaying a 'can-do' attitude.
- Begin to deal with customer requests and ensure efficient communication with the client and relevant colleagues throughout.
- Develop your knowledge of the after sales support processes.
- Be proactive yourself in familiarising yourself with merchandise to enhance product knowledge.
- Have a strong understanding of the Maison Metier
- Ensure strong customer communication during selling ceremony and in after sales.
- Demonstrate active listening skills to discover more about the client and to develop loyalty and long lasting relations.
- Accurate CRM capture and recording of client data.
- Active participation in store communications such as daily team briefings.
- Demonstrate excellent communication skills - both verbal and written.
- Maintain store standards and become familiar with daily procedures.
- Ensure merchandise is handled with care and consideration.
- Adherence and upholding of House procedures.
- Familiarise yourself with the visual merchandising basics - both front and back of house.
- Carry out regular stock replenishment and organisation of product.
- Become acquainted with all metiers.
- Successfully participate in and complete any training provided.
- Share information with colleagues and proactively convey learnings when interacting with clients.
- Previous experience working with complex homeware product
- Demonstrate good team spirit in the workplace.
- Acts as a team player.
- Take initiative.
- Demonstrates warmth and empathy, especially with objections.
- Stays calm when under pressure whilst also being adaptable and versatile.
- Acts as a true ambassador of the House.
- Hold a high level of personal standards.
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