Support Officer

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

• Carry out assessment to identify and prioritize needs
• Use SMART goal planning to provide needs led holistic support
• Create an environment that promotes opportunities for customers to develop, learn and enable skills towards independence
• Provide a comprehensive support planning service to customers in line with the department’s policies, procedures, and approach
• Ensure customers are fully informed of their rights and responsibilities regarding the service and are enabled and empowered to get involved in the running of the service through consultation and participation
• Set up and maintain customer files and ensure that accurate and up to date records are kept of support provided to customers in accordance with HCS policies

• Experience of working with vulnerable people with a range of needs in a support capacity
• A genuine passion for working with people
• Good communication skills and the ability to engage with and respect the needs of vulnerable people
• Excellent team working skills with a creative flair and ability to think outside of the box.
• Housing sector knowledge including housing benefit applications
• Strong IT and social media skills to manage and maintain administration and recording systems

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

• Leading on Co-producing bespoke support and move-on plans, involving key stakeholders (e.g. family/other support providers), where appropriate
• Organising and carrying out regular planned reviews of support and risk plans, or following an incident/significant change in a customer’s circumstancesEngaging customers to meet agreed outcomes and develop life...