Associate Director, Customer Success
At PPRO, our mission is to simplify access to local payment methods and our vision is to enable the sale of goods and services to anyone in the world using their preferred way to pay. We empower partners such as Ant Group, PayPal and Stripe to access new markets, connect with more customers, and accelerate their growth.
Our strength lies in our diverse global team with 50+ nationalities and 10+ international locations- all united around one goal – to deliver the best possible products and services to our partners and customers. While our company mission is to keep innovating global commerce, our internal mission is to #chooseaction, #beopen, #thinkcustomer, #gofurther and #wintogether
The Purpose:
The Associate Director, Customer Success is responsible for leading, mentoring, and scaling a team of Customer Success Managers (CSMs) who ensure the smooth operational performance of clients on our global payments platform.
Acting as the strategic operational leader and key partner to Account Management leadership, this role oversees day-to-day team operations, guides the resolution of complex payment issues, ensures robust regional transaction data analysis, and proactively drives macro-level initiatives to elevate the overall customer experience. Based in London, you will lead a team that serves as a critical bridge between major regional clients (including PSPs and merchants) and our global technical and commercial teams.
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