Global Education Manager UK

Job Title: Global Education Manager
Department: People & Education
Reports to: People & Education Director
Direct Reports: UK Education Lead Coach; UK Franchise Education Lead Coach; US Education Manager
Location: London based (domestic & international travel required)

About FACEGYM

FACEGYM is the first-of-its-kind facial fitness brand, combining advanced skincare with high-energy, results-driven facial workouts. Operating across the UK and US, with growing franchise markets in India and the UK, we sit at the intersection of beauty, wellness and performance.

Our studios deliver structured, technique-led workouts designed to sculpt, lift and tone, supported by a curated range of high-performance skincare. Built on expertise, consistency and measurable results, education is fundamental to our commercial success.

As we enter our next phase of global growth, education remains central to scaling with integrity, strengthening trainer productivity, evolving frameworks and driving consistent performance across every studio.

Role Overview

The Global Education Manager leads and evolves FACEGYM’s global education function across the UK, US and franchise markets. Reporting to the People & Education Director, this role owns the operational delivery of education globally, ensuring training, capability development, menu innovation and protocol standards directly support commercial performance and growth.

The role partners closely with Studio, Operations and Marketing teams to align education initiatives with revenue growth and productivity. Working alongside the wider People function, this position ensures recruitment, onboarding, performance management and progression frameworks are fully integrated.

This is a senior management role combining strategic thinking with hands-on execution and strong team leadership.

Core Responsibilities

Global Education Leadership & Ownership

• Partner with the People & Education Director to shape and execute global education strategy aligned to business growth.

• Own and continuously evolve FACEGYM’s global education framework.

• Translate business priorities into scalable, structured training programmes.

• Ensure consistency of workout methodology, customer journey and brand standards across all markets.

• Act as the operational lead for education across company-owned and franchise studios.

Education & People Integration

• Align education with recruitment profiles, trade test standards, onboarding pathways, performance reviews and progression frameworks.

• Support workforce planning through future capability mapping.

• Embed performance management tools that link training outcomes to measurable commercial results.

• Position education as a core People lever, not a standalone function

  Education & People Integration

• Build and lead a high-performing global education team.

• Set clear objectives, KPIs and accountability measures.

• Lead global calibration sessions to ensure consistency across UK, US and franchise markets.

• Coach education leaders to operate commercially and strategically.

• Drive a culture of excellence and continuous improvement.

  Menu & Protocol Development

• Lead the evolution of the workout menu and treatment protocols.

• Partner with the Head of Product to launch innovation while protecting the core offer.

• Ensure protocols are operationally efficient, scalable and commercially optimised.

• Refine treatment flows to improve client retention.

• Lead structured global rollouts of new services and product integrations.

Curriculum Design & Delivery

• Own global Bootcamp structure and onboarding pathways.

• Oversee LMS content and blended learning implementation.

• Standardise global assessment tools and progression frameworks.

• Ensure content remains current, relevant and commercially aligned.

Commercial Performance Alignment

• Drive measurable improvement in trainer-led revenue metrics including product attachment, booster attachment, rebooking rates and average transaction value.

• Partner with the People & Education Director and COO to strengthen consultation, recommendation and retention behaviours.

• Use performance data to identify capability gaps and implement targeted interventions.

• Monitor and report on revenue impact, demonstrating return on training investment.

• Ensure education programmes directly improve trainer productivity and studio performance.

Franchise & International Alignment

• Provide strategic oversight of franchise education through direct management of the Franchise Education Lead.

• Set global education standards across company-owned and franchise studios.

• Oversee Train-the-Trainer programmes and market launch education plans.

• Embed new service launches, protocol updates and curriculum changes internationally.

• Balance global consistency with culturally appropriate adaptations.

• Monitor franchise education performance and implement improvement plans where required.

Experience & Profile

Essential

• NVQ Level 3 (or equivalent recognised aesthetic qualification) with valid practising credentials where required.

• 5+ years’ senior education or training leadership experience within beauty, aesthetics, wellness or fitness.

• Experience managing multi-site or international education teams.

• Strong commercial acumen and understanding of key studio revenue drivers.

• Proven experience designing structured education frameworks and progression pathways.

• Strong people leadership and performance management capability.

  Desirable

• Experience within a franchise or multi-territory business.

• Direct involvement in menu or protocol development.

• Experience driving retail performance and conversion through training.

• LMS ownership or digital learning implementation.

• Experience operating in a high-growth, performance-led environment.

Core Competencies

• Strong people leader

• Commercially and operationally minded

• Strategic yet hands-on

• Detail-oriented with high standards

• Data-driven decision maker

• Cross-functional collaborator

• Brand guardian mindset