Vehicle Refurb Performance Mgr, Fleet Physical Supply Chain

Amazon
London
Description

The Last Mile team within Amazon Logistics is looking for an experienced Fleet Refurb Performance Manager to support the branded vehicle reconditioning operations in Europe. At Amazon, we're working to be the most customer-centric company on earth. One experience that we’re constantly improving is how we fulfill and deliver orders right to the customer's doorstep. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to improve the Last Mile Delivery Service Provider program. Fleet is a highly visible program, with a critical impact on delivery partners experience and network capacity. This is an interesting opportunity to have a key role in the rapidly growing Amazon Logistics organization.

Key job responsibilities

As part of the branded Light Commercial Vehicle (LCV) lifecycle, vehicles are returned on a regular basis requiring reconditioning ahead of redeployment.

The Refurb Performance Manager will

  • Own the vendors’ performance from a speed (turn around time), throughput, quality and cost perspective.
  • Build new planning models taking into account workshop equipment and labor capacity together to meet repair demand
  • Support supplier diversification efforts
  • Liaise with senior stakeholders from our partner fleet management companies to ensure the timely and compliant reconditioning of those vehicles.
  • You need to be comfortable handling highly complex relationships with external stakeholders and coordinating multiple internal Amazon teams (fleet planning, change management, finance, delivery service provider management teams) to achieve your goals. Within our Fleet Delivery and Redeployment team, you will receive support from a process improvement manager who will define processes in accordance with you, and an inventory manager who will support with data signal quality.

An ideal candidate will have technical expertise and will be customer-focused, team oriented, and will have an ability to work with limited supervision under time constraints to meet deadlines. The candidate will have proven experience in fleet management (ideally with LCV) and effectively delivering results in an ever-growing and progressive business environment.

A day in the life

Some of the key job functions of the Refurb Performance Manager are:

  • analyze performance at vendor level and present them in weekly business reviews
  • build recovery plans when performance is not met
  • provide idle fleet health signals from the long term service maintenance program output
  • support policy implementation (wear and tear, beyond economical repair)
  • audit vendors quality compliance to wear & tear
  • train vendors. Scope is pan-EU and requires frequent travels. Ability to aggregate information and to present key information to internal and external stakeholders.
  • Solid ownership and bias for action; ability to internalize goals and work with limited supervision to create appropriate action plans for those goals.
  • Great analytical orientation; comfortable using databases and analytical tools and making data driven decisions.
  • Think out of the box solutions and implement innovative ideas meet with Last Mile needs.

About The Team

The Fleet Physical Supply Chain team is one of the six Fleet Procurement and Capacity teams within EU Global Fleet & Products (GFP). We are responsible for the physical supply chain of all fleet programs (branded vans & cargo bikes, rentals). Our north star is to build a lean and unified supply chain for fleet programs, with standardized processes and communications, to provide a seamless experience and pick up/deliver the right deliver, from/to the right DSP, at the right time, in the right condition.

Basic Qualifications

  • Bachelor's degree or above
  • Experience designing complex systems for automation in logistics or manufacturing, or experience with product development in automotive, aerospace, automation equipment or related field
  • Experience communicating and presenting to senior leadership
  • Speak, write, and read fluently in English

Preferred Qualifications

  • Master's degree or above in engineering or equivalent
  • Experience delivering products against plan in a fast-paced, multi-disciplined, distributed-responsibility and often ambiguous environment
  • Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization
  • Speak, write, and read fluently in French, Spanish, German or Italian
  • Proven ability to organize complex supply chain programs with multiple internal and external actors.
  • Automotive background (fleet management / OEM / quality / supply chain)

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - Amazon UK Services Ltd.

Job ID: A3126040
Posted 2025-12-27

Recommended Jobs

Trading Credit Analyst

SmartestEnergy
London

Play a key role at the heart of energy trading and risk management. In this role, you will be responsible for assessing and managing counterparty credit risk across a diverse portfolio of UK, Europea…

View Details
Posted 2025-12-18

Research Analyst (Social Media)

Cision
London

At Cision we believe in empowering every individual to make an impact. Here your voice is heard your ideas are valued and your unique perspective fuels our collective success. As part of our global t…

View Details
Posted 2025-11-24

Operations & Business Supervisor

Greenwich, Greater London

Job description Job Responsibilities 1. Warehouse and Operations Management ~ Manage daily warehouse activities, ensuring efficient inbound/outbound operations, accurate inventory, and supervi…

View Details
Posted 2025-12-24

Enterprise Account Executive (AE)

Infraspeak
London

Welcome to Infraspeak. Our mission is simple: to transform facilities management with a collaborative platform that unifies every part of FM operations into one cohesive system — enabling every…

View Details
Posted 2025-10-11

Trainer (Beauty Therapist) UK

FACEGYM
London

POSITION: Part-Time Trainer (Beauty Therapist) REPORTING TO: Studio Manager RESPONSIBLE FOR: Delivering facial workouts and first-class customer service LOCATION: Coal Drops Yard Face…

View Details
Posted 2025-10-07

Postperson with Driving

Royal Mail Group
Sutton, Greater London

   ​Delivery Postie with Driving Job reference: 328895 Location: Sutton Delivery Office, SM1 1AA Job type: Permanent contract. Hours: 30:00 hours per week, working 5 days across Monday - S…

View Details
Posted 2025-12-27

Associate Building Surveyor

HD Surveyors
London

Associate Building Surveyor £70,000 to £85,000 + package &##128205;London or South East &##128221; What you’ll need * Associate Building Surveyor with strong post-qualification experience …

View Details
Posted 2025-10-27

Logistics Associate

London

Logistics Associate (Full-time, Permanent)  Hybrid – 2 office days in Central London  Unlock your potential Our client is a leading global supplier of ingredients and premix manufacturing solu…

View Details
Posted 2025-11-24

Branch Manager

LKQ Europe
Isleworth, Greater London

Job Overview Take the lead at LKQ UK & Ireland as a Branch Manager, where you'll be responsible for driving performance, leading a dedicated team, and delivering outstanding service to our custome…

View Details
Posted 2025-12-21

Operations Placement (Content Group Studio)

London

Operations Placement (Content Group Studio) Programme Essentials To join one of our 12-month Internships you must meet one of the following criteria: You’re currently an undergraduate studyin…

View Details
Posted 2025-12-06