Customer Success - German Speaker

Job description

About the company

A reputable and growing fintech firm with a strong track record and a leadership team known for investing in and supporting their people. The company offers extensive training and clear opportunities to shape your long-term career across different business areas.

Role overview

This is an entry-level position for someone keen to start a career in fintech in a client-facing role. You will provide high-quality customer care to a range of clients, using your German and English language skills to support the wider team and ensure an excellent client experience.

Key responsibilities

• Act as a first point of contact for clients, responding to queries in a professional and timely manner
• Handle inbound calls and other communications in German, then relay and document information in English for non-German-speaking colleagues
• Translate client needs and queries clearly and accurately between German and English
• Build strong relationships with clients by providing friendly, efficient, and solution-focused support
• Work closely with internal teams (such as Sales, Recoveries, and Analytics) to resolve issues and follow up on client requests
• Maintain accurate records of client interactions and help identify recurring issues or process improvements
• Contribute to a positive, collaborative team culture in a fast-paced office environment

Skills and experience

• Fluency in German and English (spoken and written)
• Proficient in Excel
• Strong communication and interpersonal skills
• Customer-focused mindset with a professional and friendly manner
• Ability to multitask, prioritise, and stay organised in a busy environment
• Eagerness to learn about fintech products and services
• No prior fintech experience required; any customer service experience is a plus

Development and progression

• Comprehensive training provided, with ongoing learning and development support
• Clear opportunities to progress into areas such as: Sales, Recoveries/collections, Analytics and other operational functions
• Support to “mould” your career path according to your strengths and interests

Benefits

• £33,000 base salary
• Vitality healthcare
• Pension scheme
• Season ticket loan
• Food provided in the office, including catered Friday lunches

This role is ideal for a German-speaking candidate who wants to break into the fintech industry, develop strong commercial and client-facing skills, and grow within a supportive, people-focused business.

Extra information

Status

Open

Education Level

Secondary School

Location

London Area

Type of Contract

Casual / Part Time Jobs

Published at

27-12-2025

Profession type

Accountancy

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English