Driver Operations Co-ordinator

About HIVED 📦

At HIVED, we’re steamrolling forward as one of Europe’s fastest growing startups, and our momentum shows no signs of slowing.

Based in London, we are a climate and logistics start-up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. In an ever-growing industry where unreliable service has long been the norm, HIVED has been built from the ground up to meet the demands of modern consumers and disrupt parcel delivery.

A tech company at heart, our talent and technology are laser-focused on delivering the best possible delivery experience for end customers and meeting the needs of our retail partners. From our drivers to our data engineers, we are constantly working to improve this customer experience that makes us deliver better.

Already trusted by leading international brands such as Zara, Uniqlo, ASOS, Nespresso, and more, we are solidifying our position as the leaders in Europe to tackle this growing market.

Our tight-knit team is made up of ex-Revolut, Bain, HelloFresh, ASOS, Apple and Google employees, and we are backed by some of Europe’s leading investors and VCs in climate-tech, logistics and mobility, including Planet A Ventures , Maersk Growth , Pale Blue Dot VC , Eka Ventures and the British government. We’re passionate about driving innovation and redefining the future of delivery.

Role Overview 📝

At HIVED, the Driver Operations Co-ordinator is the unique point of contact with drivers. This role is integral to ensuring HIVED maintains drivers at the centre of our operation whilst maintaining high delivery performance & quality. This is an on-site role embedded in the day-to-day operations.

Responsibilities 

• Accountable for achieving daily business Key Performance Indicators (KPIs).
• Manage the day-to-day operations of an assigned driver team.
• Accountable for comprehensive driver support, including scheduling, on-the-road, payment processing, process implementation, and addressing on-the-road queries.
• Champion initiatives that foster a positive driver experience and promote retention.
• Oversight of all aspects of assigned driver management, serving as the primary point of contact for driver inquiries and support at HIVED.
• Ensure driver compliance with HIVED's requirements and expectations.
• Partner with stakeholders to ensure driver excellence via check-ins and ride-alongs.

  Requirements 

We are seeking an engaging and approachable Driver Operations Co-ordinator who excels at building and maintaining positive relationships with drivers and stakeholders, with strong verbal and written communication skills and demonstrated stakeholder management abilities.

• 2-3 years of related working experience with logistics/last-mile preference.
• Possesses a hands-on approach to managing and developing team members.
• Proven ability to thrive in a fast-paced, high-pressure environment.
• Capable of rapid decision-making and efficient problem resolution.
• Ability to leverage available resources effectively and efficiently.
• Experience leveraging data for effective decision-making.
• Demonstrates exceptional resilience and professionalism when confronted with difficult situations, maintaining a positive and productive attitude.
• Valid UK driving license required.

How we reward our team 🎁

• Dynamic working environment with a diverse and driven team
• Huge opportunity for learning in a high growth environment, with progression opportunities based on success in the role
• 25 days of holiday allowance plus public holidays, or if you're on a 4 days on- 3 days off shift pattern, you are entitled to the equivalent of 20 days paid holiday plus public holidays
• Wellbeing initiatives, including 3 wellbeing days in addition to holiday allowance
• Subsidised Private Medical Insurance, including dental and vision
• Weekly team lunch and regular company socials
• Enhanced maternity/paternity/adoption policy
• Cycle to work scheme