Head of Value Management (Hiring Immediately)

At Ten our goal is simple, to become the most trusted service business in the world.

We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to innovate and to keep inspiring and to continue to improve the lives of millions of members.

Will you help take us there?

We are looking for a Head of Value Management to join us in London. In this role, you will move beyond traditional project tracking to lead a centralised, value-driven approach to portfolio delivery. This senior role will bridge the gap between strategy and execution, transforming fragmented processes into a high-visibility, pan-group roadmap that prioritises initiatives based on their direct impact on business value and member experience.

Key responsibilities:

Pan-Group Roadmap Management

• Portfolio Strategy : Develop and maintain a high-level, pan-group roadmap that enables the business to prioritise deliverables across the group based on strategic ROI and business impact.
• Value Realisation: Establish frameworks to measure and report on the realisation of benefits post-implementation, ensuring all initiatives deliver their intended commercial or operational value.
• Executive Alignment : Act as a strategic partner to the leadership team, ensuring the project pipeline reflects shifting business priorities and resource dependencies.

Governance, Excellence & Framework Design

• VMO Framework : Design and embed a robust, agile governance framework that moves the organisation toward standardised, high-velocity delivery.
• Quarterly Business Reviews (QBR) & Product Alignment : Partner with Product and Engineering leadership to facilitate quarterly planning cycles, ensuring product squad roadmaps are commercially validated, resource-aligned, and directly mapped to the pan-group strategic value targets.
• Process Engineering: Lead the continuous review of existing methodologies to eliminate friction, reduce inconsistencies, and minimise time-to-market for key innovations.
• Quality Standards: Set the gold standard for project initiation and planning, ensuring every initiative has a clear business case and defined success metrics.

Advanced Reporting and Insights

• Executive Dashboards: Design sophisticated, automated reporting and dashboards that provide single source of truth visibility into portfolio health, risks, and value capture.
• Risk & Opportunity Analysis: Provide senior management with deep-dive analysis into project trends, identifying systemic risks and opportunities for efficiency before they impact the bottom line.

Stakeholder Management

• Influence & Buy-in: Build high-trust relationships with global department heads to ensure total alignment on the VMO’s mission and governance standards.
• Culture of Accountability : Facilitate high-level workshops to resolve cross-departmental dependencies and foster a culture of transparent, data-driven decision-making.

Requirements

• Prior experience leading a PMO or VMO within a fast-paced, global technology or service environment.
• Expert-level understanding of value-based delivery, benefits realisation management, and strategic portfolio optimisation.
• Mastery of diverse project management methodologies (Agile, Waterfall, Lean) and the ability to adapt them to a growing business.
• Exceptional interpersonal skills with a demonstrated ability to influence C-suite stakeholders and drive organisational change.
• Advanced capability in translating complex data into actionable executive insights.
• Fluency in English

Guidelines for Hybrid/Home Office :

• Located in London
• Please note that you will be asked to enter into a hybrid working arrangement - at least 2x a week in the office.
• A secure home office at your confirmed address, free from background noise or other distractions.
• You must meet our minimum internet speeds if you want to work in our hybrid model and this will be checked during]]>