Service Manager

WELCOME TO LINAKER

For over 30 years, Linaker has built a reputation for delivering dependable, high-quality mechanical engineering services across a wide range of client environments. Our strength lies in keeping critical systems operational—supporting organisations with technical precision, responsive maintenance, and long-term reliability. Founded on trust, care, and reliability, we’re more than a service provider—we’re a fully embedded partner in our clients’ operations.

With continued growth across the Business and new contracts underway, we’re now seeking a dedicated Service Manager to lead service delivery & support across one of our prestigious Client accounts, and uphold the standards Linaker is known for.

ABOUT THE ROLE

This role centres on engineering management with a strong focus on end-user engagement and service delivery. The successful candidate will be responsible for leading engineering teams, coordinating and delivering audits, and ensuring engineering solutions are aligned with end-user requirements and broader client objectives.

You will work closely with the account manager to support client expectations and ensure that delegated responsibilities are managed professionally and effectively. The role demands a proactive and organised approach, strong communication skills, and the ability to manage multiple priorities while maintaining high standards of service.

WHAT YOU WILL BE RESPONSIBLE FOR

• Leading engineering service delivery across your designated client base, ensuring consistent performance, compliance, and operational continuity.
• Coordinating engineering teams to deliver planned preventative maintenance (PPM), reactive works, and quoted tasks, working closely with the client response and PPM schedulers team, and assisting in managing out-of-hours (OOHs) work and escalation resolution.
• Overseeing small works and minor project delivery, ensuring that engineering activity meets required quality, cost, and timeline parameters.
• Reviewing engineering outputs such as PPM reports, remedial works, and compliance tasks, ensuring all follow-ups are completed within agreed timeframes.
• Working alongside the compliance teams to maintain all operational and contractual documentation including logbooks, service records, KPI dashboards, site reports, and compliance logs.
• Supporting quotation development in collaboration with engineers and commercial teams, in accordance with client frameworks and internal processes
• Preparing monthly service and performance reports based on engineering activity to support client reviews and decision-making.
• Conducting audits, surveys, and mobilisation activities to verify engineering standards and support operational transitions or changes
• Providing leadership and coordination for engineering teams through onboarding, coaching, PDRs, and ongoing performance management.
• Promoting continuous improvement, operational efficiency, and a positive service culture across all engineering-led activities.

WHAT WE ARE LOOKING FOR

• Proven experience in service delivery management across multi-site or designated client portfolios, with a strong focus on engineering team coordination and operational excellence.
• Solid understanding of operational compliance, contractual requirements, and quality assurance processes within complex client environments.
• Familiarity with CAFM systems, client response workflows, and PPM scheduling practices.
• Technically competent with a good understanding of Health & Safety regulations and best practices.
• Excellent communication skills with the ability to build and maintain strong relationships internally across teams and externally with clients and end users.
• Demonstrated ability to work collaboratively alongside client response, compliance, and scheduling teams, supporting escalation management and operational problem-solving.
• Proficient in Microsoft Office suite and confident in working with data, reporting tools, and operational dashboards.
• Full UK driving licence with a willingness to travel across the designated client base as required.

THE PACKAGE

• 25 Days annual leave plus bank holidays.
• Competitive Salary on Offer
• Buy and sell holiday to suit your schedule.
• One paid volunteering day per year, empowering you to support causes that matter to you.
• Company Car for regional site travel.
• Access to our Employee assistant programme for wellbeing support.
• Auto enrolment in the company pension scheme.
• Full training by a supportive friendly team.
• Annual events.

INTERESTED

This is a fantastic opportunity to lead service delivery across a key region for a high-profile client, in a business that’s growing fast and investing in talent. If you're ready to step into a pivotal role, influence outcomes, and build something meaningful, we’d love to hear from you.

If you think you’re a match, get in touch today.