Registered Manager

Job Title: Registered Manager

Salary: Competitive

Location: Hounslow

About us:

Established in 2008, Healthvision is a forward thinking enterprise with a fast moving environment. We work with 5 different councils and CQC is good rated.

About the role:

The main purpose of this role is ensure that Healthvision meets all it's compliance obligations as specified by regulatory organisations, Contract Monitoring Officers at local councils and legal frameworks. It is expected that the Registered Manager will ensure quality assurance systems are in place and followed by all team members. The Registered manager must share the organisation's ethos and values. This position will be leading our Hounslow branch with 7 reports.

Key Accountabilities:

• To ensure Health Vision policies and procedures are adhered to at all times
• To ensure that the quality assurance programme is followed and any action plans required are implemented in a timely fashion.
• To ensure that care planning is person centred and holistic
• To support, monitor and supervise operational staff to ensure best practice, this includes, but is not limited to, roster oversight, regular reviews of care assessments, communication and general performance
• To manage all service issues, such as complaints and feedback, promptly and effectively. Communicating with customers and conducting investigations. Developing action plans and referring staff for disciplinary hearings where appropriate.
• Responding to customer queries promptly and professionally.
• To maintain professional standards of care and behaviour at all times, and to promote Healthvision in a positive manner particularly external professionals
• To maintain a level of professional conduct and attitude as an example to be aspired to by the rest of the operational team
• To advise the Managing Director of any serious incidents or situations that cause concern or threaten client or carer safety
• Have an awareness of the responsibilities related to maintaining client and organisation confidentiality.
• Communicate effectively and professionally with multi-disciplinary teams to ensure best possible care outcomes
• Follow published local authority procedures when reporting concerns or issues and report in a professional manner when liaising with these bodies.

About you:

• People management skills
• Organisational skills
• Good written and oral communication skills
• Commitment to being sensitive to needs of other cultures
• Proficient use of IT systems
• Proven experience in complex care environments
• Must be prepared to attend regular training to update knowledge and skills
• Care Coordinator experience preferred

Benefits:

• Generous salary
• Generous holiday scheme
• Opportunity for development

Please click APPLY to submit your cv for this role.

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