Facilities Manager

Job Description

We are currently looking for a Site Services Manager for a leading pharmaceutical company in West London.

This is a permanent position, fully on-site.

Role Summary

• Coordinate and provide on-site support for visits from senior stakeholders and external partners.
• Organise business events, community outreach initiatives, and charitable activities for the site.
• Support site communications and publicity in collaboration with internal communications and marketing teams.
• Act as the first point of contact for internal and external enquiries, managing communications and directing queries appropriately.
• Oversee day-to-day site operations, including coordination of soft facilities services such as catering, cleaning, workwear, and minor works contractors.
• Ensure compliance with site policies, procedures, and required documentation.
• Maintain accurate site records and support audits, inspections, and official visits.
• Assist with the preparation, review, and management of site documentation including operational procedures and safety documentation.
• Support procurement processes related to facilities services, including contractor performance monitoring, tendering, and contract renewals.
• Contribute to the ongoing improvement of site facilities and working environments to maintain high operational standards.
• Maintain professionalism, discretion, and confidentiality when handling sensitive information and engaging with stakeholders.

Core Competencies

• Strong cross-functional collaboration and relationship building
• Results-focused with the ability to deliver against key objectives
• Confident communicator able to address issues constructively
• Effective process management and organisational skills
• Ability to optimise workflows and manage resources efficiently

Skills and Experience

• Proven experience in a similar facilities or site operations role
• Strong organisational, administrative, and communication skills
• Ability to prioritise workload and adapt to changing business needs
• Experience managing or coordinating facilities contractors
• Customer-focused approach with a proactive and positive attitude
• High level of discretion and confidentiality
• Prior experience in a pharmaceutical, biotechnology or medical device company preferred but not mandatory

Qualifications

• Diploma or advanced qualification in Facilities Management (or equivalent)
• Education to A-Level standard (or equivalent)
• Environmental Health & Safety certification
• NEBOSH HSE Certificate (or equivalent)