FIELD COACH TRAINER
- Lead a culture of in-store coaching. You will observe interactions with clients on the floor and through active listening and questioning, you will coach individual team members to draw out their own solutions to improve and develop.
- You will support store teams in building individual coaching plans after performing gap analysis, and in coaching teams on selling skills/techniques through coaching the coach
- Provide on-going feedback to Store Management and HR on the performance/ progress of individual team members.
- Leverage on the Dare To Delight and Did You Enjoy results to coach individuals and support the store to improve areas of development
- Drive key learning initiative (AOS, RPC etc.) through active and sustained in-store coaching contributing to the culture of shop-floor focus and positive recognition.
- In collaboration with the Merchandising/Client/Development/RPM/Finance/Digital/Press team, actively facilitate workshops and other training initiatives to further develop skill set, behaviors and expand on knowledge, to in turn drive overall client experience
- Ensure store management team has full visibility on learning activities and priorities (prior, during and after) making recommendations if needed
- Identify potential talents within the store to develop and partner in coaching others
- Facilitate on-boarding and Learning Classroom for new starters
- Liaise with HR to ensure proactive planning for new employees
- Ensure regular liaison with trainees, giving feedback on progress to the individual, their manager and HR during on-boarding and induction Reporting
- Manage and monitor the quality and impact of all in-store learning via follow-up, partnering with store management team, maintaining an active shop floor presence to observe subsequent implementation and ensure true retention of training contents
- Ensure all training initiatives are recorded General duties
- Act as a platform for sharing experiences/ best practices among the stores on coaching initiatives/programs
- Lead by example in terms of the company’s policies and procedures and act as a trusted
Recommended Jobs
Flagship Store Director London
INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our …
Pasta Chef - Richmond
Job Details Pasta Chef - Richmond Join Our Team at NOCI as a Pasta Chef and bring your culinary expertise to create exceptional pasta dishes for our guests. Why us? Referral schem…
Trust Manager Role in Leading London Firm
We have an opportunity for a Trust Manager to join a highly regarded private client and trust team based in London. In this role, you’ll lead a team and manage a broad portfolio of UK and offshore…
Linux Systems Administrator (HPC)
See the direct impact your Linux skills can produce. A leading organisation in cancer research is looking to further their battle against cancer and need Linux System Administrators to join their b…
Performance Tester
We are looking for experienced Non Functional Test Engineers with demonstrable experience in Performance Testing and Non Functional Testing to join us on a permanent basis and assist with the running …
Domiciliary Audiology Partner
Position: Domiciliary Audiology Partner Territory: Hertfordshire (Field Based) Domiciliary Audiology Business (Home Visits) Salary: Up to £50,000 Basic + £5,000 Car Allowance + 70% Profits …
Accounts Payable & Procurement Lead
ABOUT SLEEK Sleek is a global, full-service experience marketing agency, renowned for innovative strategies that elevate leading brands, ranking it among London's top 50 fastest-growing companies.…
Principal Engineer - Java
We’re an award-winning consultancy known for delivering exceptional products and services through technology. We work closely with organisations to help them accelerate value delivery and create outs…
Cloud Engineer
Location is Remote as of now, but the candidate should be willing to travel anywhere in Germany as per client requirement. Mandatory: Germany speaking proficiency AWS Cloud Developer of DevOps Ce…
Compliance Administrative Assistant
Founded in 2011, Fasanara is a global asset manager and technology platform. We manage c. USD 5 billion AUM (as of June, 2025) in Fintech strategies on behalf of pension funds and insurance compan…